ROSS SIMMONS
Tempe,AZ
Summary
Dedicated and results-driven Program Manager with a strong background in youth development, staff supervision, and program implementation. Proven ability to create safe, inclusive, and engaging environments that foster positive outcomes for young people. Skilled in managing teams, building community partnerships, and aligning programming with organizational goals. Technologically proficient in Salesforce, Microsoft Office Suite, and Canva, with strong administrative capabilities and attention to detail. Recognized for excellent communication skills, a positive and attitude, and a proactive, solutions-oriented mindset.
Overview
9
9
years of professional experience
Work History
Program Manager
Boys & Girls Clubs of Sonoma-Marin
10.2023 - Current
- Implemented youth development programs developed locally and by Boys & Girls Clubs of America to cultivate an environment of belonging, usefulness, competence, and influence.
- Recruited and retained roughly members through community outreach, marketing materials, and personal engagement; consistently met organizational targets for membership, attendance, and impact metrics.
- Ensured a clean, safe, and welcoming program environment, overseeing maintenance of Club equipment and facilities.
- Applied trauma-informed behavior management techniques to promote member safety, positive behavior, and inclusive engagement.
- Built and maintained strong relationships with parents, teachers, and school administrators to support youth development and ensure program alignment with school-day learning.
- Hired, trained, supervised, and evaluated program staff, volunteers, and contractors; led team development and staff recruitment initiatives to maintain high-quality service delivery.
- Managed program budgets, ensuring effective use of financial resources and adherence to monthly financial guidelines.
- Completed all administrative functions on schedule, including bi-weekly payroll, weekly attendance tracking, and monthly staff performance reviews.
- Oversaw meal service operations, including supervising members during mealtimes, serving meals, and ensuring display of required civil rights and nutritional information.
- Accurately counted and recorded meals in compliance with CACFP guidelines, completing and submitting required documentation such as meal counts, order forms, menu production records, and transport records to the Child Nutrition Program (CNP) Manager.
- In Summer 2024, was responsible for facilitating a summer camp with 150+ members attending daily. This included coordinating daily activities, collaborating with school and BGC staff, and planning weekly culminating events, among other responsibilities
Senior Program Coordinator
Boys & Girls Clubs of Sonoma-Marin
08.2023 - 10.2023
- Assist Club Director with the following: schedule creation, event planning, program implementation, monthly newsletter creation, IMPACT reporting, running errands for Club programming, planning Staff meetings, facilitating group games, etc.
- Filled in as Club Lead when Club Director was unavailable
- Implemented engaging, mission-aligned programs using the Youth Development Strategy and Formula for Impact to promote belonging, usefulness, competence, and influence among Club Members.
- Served as a positive role model, fostering academic success, healthy lifestyles, and good character through youth group management and ongoing supportive interactions.
- Recruited and retained members through community outreach and consistent engagement, meeting annual goals for membership, attendance, and impact metrics.
- Maintained accurate program participation records and ensured a 20:1 staff-to-member supervision ratio in all activities.
- Promoted member safety by maintaining a clean, secure environment, adhering to policies, and supervising all program areas responsibly.
- Utilized positive discipline practices to promote responsible behavior and reinforce high expectations for all youth participants.
- Supported the planning, execution, and evaluation of youth programs and special events, ensuring alignment with organizational goals and positive youth development outcomes.
- Collaborated regularly with coworkers, supervisors, and volunteers to communicate program updates, member needs, and operational concerns; maintained involvement in Club-wide initiatives including nutrition programs and parent communication.
Program Coordinator
Boys & Girls Clubs of Sonoma-Marin
12.2022 - 08.2023
- Cultivated an environment that promotes academic, social, and emotional growth for all youth participants.
- Facilitated dynamic programs in five core areas: Academic Success, The Arts, Leadership & Service, Sports, and Health & Wellness.
- Implemented enrichment initiatives tailored to English Language Learners and focused on social-emotional learning, problem-solving, and relationship-building.
- Built strong, supportive relationships with youth through effective role modeling and group management.
- Applied trauma-informed behavior management strategies to maintain a safe, inclusive, and engaging space.
- Promoted personal responsibility and reinforced high behavioral expectations among members.
- Collaborated with school staff to align programming with academic goals and student development.
- Maintained consistent presence and positive energy to foster stability and a welcoming Club culture.
Delivery Driver
DoorDash
09.2021 - Current
- 4.95/5.00 customer rating.
- Take orders from central dispatch system and ensure orders are fulfilled in a timely and accurate manner.
- Drive to destinations, communicate orders properly, and ensure deliveries are on time.
- Check orders to ensure accuracy.
- Ensure that all safety and COVID procedures are adhered throughout delivery.
Production/Manufacturing
Legion of Bloom
02.2021 - 06.2021
- Maintain a clean and sanitized work environment.
- Use teamwork to efficiently complete tasks.
- Label boxes, construct/fill cartridges, trim flower, and transport loads of inventory to our distribution section.
DJ, Cashier & Sales Associate
Cal Skate of Rohnert Park
05.2017 - 10.2018
- Identified and managed customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service.
- Managed all music to ensure it was age-appropriate; kept customers engaged.
- Stocked/replenished merchandise according to merchandising layouts.
Delivery Driver
Craftsman Floor Coverings Inc
01.2018 - 03.2018
- Kept warehouse and associated outside areas neat and clean at all times.
- Interpret maps and followed written and verbal directions.
- Load trucks and properly secure items to prevent damage during transportation.
- Load and unload required delivery vehicles before the end of each shift.
Cashier/Shift Manager
Sebastopol Video Store
09.2016 - 05.2017
- Communicated all store initiatives and promotions to customers to generate return business.
- Processed cash and credit payments rapidly and accurately.
- Answered customer telephone calls promptly and in an appropriate manner.
- Cleaned and organized the store, including the checkout desk and displays.
- Mentored new sales associates to contribute to the store's positive culture.
- Completed opening and closing procedures, including counting the contents of the cash register.
Crew Member
Napa Valley Aloft
10.2018 - 02.2020
- Load/unload hot air balloon equipment from trucks.
- Drive van to landing location.
- Keep a positive attitude around customers.
- Make sure trucks have necessary equipment in the mornings before leaving port.
- Setup/break down hot air balloons.
Server/Operations
Oak View Group
06.2022 - Current
- Serve alcoholic and non-alcoholic drinks in a efficient and orderly manner.
- Maintain a clean and well-organized work space.
- Answer customer questions pertaining to merchandise, event info, etc.
- Keep a positive and friendly attitude with customers while serving their needs.
- Help with set-up for events as well as break-down.
Education
Associate in Arts for Transfer - Communication Studies
Santa Rosa Junior College
Santa Rosa, CA06.2021
High School Diploma -
Analy High School
Sebastopol, CA01.2017
Skills
- Strong leadership abilities, including conflict resolution, problem-solving, decision-making, and effective delegation
- Proficient in Salesforce, Microsoft Office Suite (Excel, Word, OneNote, Outlook, SharePoint, Teams), and Canva
- Exceptional written and verbal communication skills
- Highly dependable with a strong work ethic and commitment to excellence
- Skilled in planning, organizing, and supervising youth-centered activities aligned with developmental needs
- Positive, approachable, and professional demeanor
- Adaptable and quick to learn new systems, tools, and procedures
Timeline
Program Manager
Boys & Girls Clubs of Sonoma-Marin
10.2023 - Current
Senior Program Coordinator
Boys & Girls Clubs of Sonoma-Marin
08.2023 - 10.2023
Program Coordinator
Boys & Girls Clubs of Sonoma-Marin
12.2022 - 08.2023
Server/Operations
Oak View Group
06.2022 - Current
Delivery Driver
DoorDash
09.2021 - Current
Production/Manufacturing
Legion of Bloom
02.2021 - 06.2021
Crew Member
Napa Valley Aloft
10.2018 - 02.2020
Delivery Driver
Craftsman Floor Coverings Inc
01.2018 - 03.2018
DJ, Cashier & Sales Associate
Cal Skate of Rohnert Park
05.2017 - 10.2018
Cashier/Shift Manager
Sebastopol Video Store
09.2016 - 05.2017
Associate in Arts for Transfer - Communication Studies
Santa Rosa Junior College
High School Diploma -
Analy High School
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