Ross Smith
Southaven,MS
Summary
Accomplished Field Investigator and Operations Manager with a proven track record at UPS Freight, adept in surveillance and risk assessment. Excelled in building client relationships at Bank of America, surpassing sales goals. Renowned for recovering 396 firearms, showcasing exceptional attention to detail and strong communication skills.
Overview
15
15
years of professional experience
4
4
Certification
Work History
Security - Field Investigatior
UPS Freight
02.2017 - 11.2022
- Managed caseloads effectively while prioritizing urgent cases to meet deadlines without compromising thoroughness or attention to detail.
- Conducted thorough background checks to assist in the successful resolution of cases.
- Improved client satisfaction by providing timely updates on case progress and maintaining open lines of communication.
- Applied expert knowledge of legal guidelines and regulations to ensure compliance throughout the investigative process.
- Collaborated with law enforcement agencies, strengthening relationships and increasing information sharing.
- Successfully recovered 396 firearms out of 400 that were stolen out of Memphis, TN. A confession and several arrest concluded the case.
- Successfully recovered 4800 cell phones stolen out of Dallas, Tx. A confession and several arrest concluded the case.
Operations Manager
UPS Freight
02.2016 - 02.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Relationship Manager
Bank of America
07.2014 - 12.2016
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Education
BBA - Business Management
University of Memphis
Memphis, TN05.2004
Skills
- Interview techniques
- Evidence collection
- Detailed report writing
- Interrogation skills
- Risk assessment
- Action planning
- Risk analysis
- Compliance assessment
- Adaptability and flexibility
Certification
Yellow Belt - Six Sigma
AIT Trained and Certified
OSHA Certified
First Aid Certificate
CISP and HIPPA Certified
Timeline
Security - Field Investigatior
UPS Freight
02.2017 - 11.2022
Operations Manager
UPS Freight
02.2016 - 02.2017
Relationship Manager
Bank of America
07.2014 - 12.2016
Yellow Belt - Six Sigma
AIT Trained and Certified
OSHA Certified
First Aid Certificate
CISP and HIPPA Certified
BBA - Business Management
University of Memphis
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