Ross Spenser
Providence,Rhode Island
Summary
Experienced in office management and administration with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Highly dependable, ethical, and reliable support specialist and leader with advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams to ensure operational and service excellence throughout the organization.
Overview
13
13
years of professional experience
Work History
Office Manager
Access Dental Care
06.2017 - 11.2024
- Manage and coordinate office operations and provide senior leadership support and undertaking project management.
- Provided exceptional customer service by responding quickly to inquiries from patients, staff members, and others in a timely manner.
- Utilized effective communication skills to build relationships with patients, vendors, and other healthcare professionals
- Analyzed monthly reports regarding production goals versus actual performance results
- Assisted in organizing and overseeing assignments to drive operational excellence.
Office Manager
Perfect Dental
04.2016 - 06.2017
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Maintained confidential records relating to personnel matters
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures
- Promoted organized practice efforts with clear communication of staff responsibility expectations
Customer Sales Representative
MetLife
05.2014 - 01.2016
- Utilized problem-solving skills to resolve complex customer issues quickly
- Provided excellent customer service to ensure customers' satisfaction
Customer Service Manager
Showcase Dental Laboratory
12.2011 - 02.2014
- Analyzed customer feedback data to identify trends and areas of improvement in the customer service department
- Provided ongoing support for existing customers by answering questions or addressing concerns in a timely manner
Education
Bachelor of Science - Communications
Western Governor's Univeristy
05-2027
Skills
- Staff hiring
- Vendor engagement
- Billing
- Bookkeeping
- Credit and collections
- Compliance monitoring
- Documentation expertise
Timeline
Office Manager
Access Dental Care
06.2017 - 11.2024
Office Manager
Perfect Dental
04.2016 - 06.2017
Customer Sales Representative
MetLife
05.2014 - 01.2016
Customer Service Manager
Showcase Dental Laboratory
12.2011 - 02.2014
Bachelor of Science - Communications
Western Governor's Univeristy
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