Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ross Strebeck

Summary

Dynamic leader and strategic planner with a proven track record at Closed Loop Recycling, adept in facility management and customer service. Excelled in enhancing safety protocols and fostering client relationships, achieving notable increases in efficiency and customer loyalty. Skilled in emergency preparedness and problem-solving, with a focus on cost-reduction and maintaining high safety standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Facility Manager

Closed Loop Recycling
06.2022 - Current
  • Supervised staff of 5 in day-to-day activities.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
  • Facilitated training programs for staff on new safety protocols, resulting in decrease in workplace accidents.
  • Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
  • Developed and maintained annual budgets for facility operations, ensuring fiscal responsibility and cost-effectiveness.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Developed strategic plans for facility improvements, considering both short-term needs and long-term objectives.
  • Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.

Customer Service Representative

Closed Loop Recycling
12.2020 - 06.2022
  • Drive to Clients to deliver clean, new material. While also picking up dirty used material.
  • Ensure vehicle meets & maintains Dot Operational and safety standards.
  • Work with the logistics team to ensure all client information is up to date.
  • Work with the account management team to make sure clients are happy with service. If they are needing/wanting any additional products or services. As well as solving any issues the client has presented that needs additional attention.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.

Education

High School Diploma -

Hazelwood West High School
Hazelwood, MO

Skills

  • Leadership and supervision
  • Planning and scheduling
  • Cost-reduction methods
  • Building maintenance
  • Performance evaluations
  • Strategic planning
  • Emergency preparedness
  • Multitasking Abilities
  • Problem-solving
  • Attention to detail
  • Customer service
  • Forklift Certified

Accomplishments

Within the first year of being a fully functional hub

Certification

Forklift certification

OSHA 10 HR Certification

OSHA 30 HR Certification

Timeline

Facility Manager

Closed Loop Recycling
06.2022 - Current

Customer Service Representative

Closed Loop Recycling
12.2020 - 06.2022

High School Diploma -

Hazelwood West High School

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Ross Strebeck