ROSS THEREAULT
Everett
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server Trainer
Tuscan Kitchen Seaport
06.2025 - Current
- Trained new servers on menu knowledge and service protocols to ensure consistency in guest experience.
- Oversaw daily operations, optimizing workflow efficiency among serving staff during peak hours.
- Developed training materials that enhanced onboarding process for new team members, improving retention rates.
- Conducted performance evaluations for server staff, providing constructive feedback to foster professional growth.
- Implemented best practices for table management and customer engagement, enhancing overall dining experience.
- Collaborated with management to design staff schedules that aligned with restaurant demand and operational needs.
- Mentored junior servers on upselling techniques, resulting in increased average check sizes and guest satisfaction.
Director of Operations & Beverage
Streetlight Ventures
06.2022 - 02.2025
- Director of Operations for one of Streetlight's newest concepts
- Work closely with Restaurant GMs to ensure their complete P&L ownership.
- Budget and drive profitability while maintaining each restaurant's personality and guest admiration.
- Step into leadership role in restaurants as needed.
- Director of Beverage for multiple Streetlight concepts
Trainer
Gordon Ramsay North America
12.2021 - 08.2022
- Train Service staff for Ramsay's Kitchen a New restaurant by Celebrity Chef Gordon Ramsay
- Developed training programs to enhance culinary skills and operational efficiency.
- Facilitated workshops focusing on food safety and hygiene standards.
- Mentored staff in customer service excellence and team collaboration.
- Assessed training needs, creating tailored content for diverse learning styles.
- Collaborated with management to align training initiatives with organizational goals.
Server Trainer
Del Frisco's Double Eagle Steakhouse Seaport & Back Bay
02.2018 - 12.2021
- Server at a high-volume Steakhouse with sales in excess of $900K yearly
- Facilitated ongoing training sessions focused on food safety standards and service excellence principles.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Multi Unit Regional General Manager
Unidine Inc.
11.2016 - 02.2018
- Oversee Day to day Food Service operations of 2 Mental Health Centers and 3 Homeless shelters with a total of 310 Beds, with 58 direct reports including 2 Dining services Directors and 2 Executive chefs.
- Responsible for Full P&L oversight and budgeting, Sales & Labor forecasting
Hotel Beverage Manager / Wine Director
Taj Hotel / HighGate Hotels
12.2015 - 11.2016
- Oversee day to day operations of 97 seat bar in a Union hotel.
- Assisted Banquets with wines sales, & meeting with prospective clients about their beverage needs.
- Manage an extensive reserve wine cellar.
- Developed and implemented beverage programs to enhance guest experience and drive revenue.
- Trained and mentored staff on beverage service standards and product knowledge.
- Conducted inventory management to maintain stock levels and minimize waste.
Multi-Unit Lounge Director
Compass Group
02.2013 - 09.2014
Manager
Legal Sea Foods
08.2010 - 02.2013
Lounge Manager
Mohegan Sun Casino
03.2003 - 08.2004
Education
High School Diploma -
Franklin County Tech
Turners Falls, MA01-1991
Skills
- Effective time management
- Menu memorization
- Safe food handling
- Order accuracy
- High volume dining
- Upselling strategies
- Server etiquette
- Tableside service
Certification
- CPR & Chokesave
- Mass State Allergen training
- Mass State Active shooter training
- Servesafe Food and Alcohol
- Tips Alcohol Skills
Timeline
Server Trainer
Tuscan Kitchen Seaport
06.2025 - Current
Director of Operations & Beverage
Streetlight Ventures
06.2022 - 02.2025
Trainer
Gordon Ramsay North America
12.2021 - 08.2022
Server Trainer
Del Frisco's Double Eagle Steakhouse Seaport & Back Bay
02.2018 - 12.2021
Multi Unit Regional General Manager
Unidine Inc.
11.2016 - 02.2018
Hotel Beverage Manager / Wine Director
Taj Hotel / HighGate Hotels
12.2015 - 11.2016
Multi-Unit Lounge Director
Compass Group
02.2013 - 09.2014
Manager
Legal Sea Foods
08.2010 - 02.2013
Lounge Manager
Mohegan Sun Casino
03.2003 - 08.2004
High School Diploma -
Franklin County Tech