Ross Underwood Jr
Springfield
Summary
Attentive Desktop Support Technician with 11 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means. Friendly Client Service Specialist III with over 11 years of computer systems experience. Proven skills in installing, repairing and upgrading organizational hardware and system equipment. Strong problem solver always ready to boost client satisfaction and grow company reliability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Desktop Support Specialist
HSHS
07.2012 - Current
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and [Type] policies.
- Purchased, setup and installed new computers.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Learned and implemented new software testing procedures.
- Deployed [Type] devices across multiple facilities, connecting hardware to central [Type] network hubs for multi-site interconnectivity.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Patient Transporter
HSHS St Johns Hospital
05.2010 - 07.2012
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Cleaned, sanitized and moved hospital equipment.
- Supported medical staff during patient examinations in accordance with company policy.
Rehabilitation Technician
HSHS St. Johns Hospital
05.2008 - 05.2010
- Established collaborative relationships with patients through consistent and meaningful communication.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Communicated back to nurses and therapists regarding patient performance and condition.
- Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.
- Assisted in patient care activities such as [Duty] and [Duty].
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
Sterile Processing Technician
HSHS St. Johns Hospital
07.2007 - 05.2008
- Wrapped trays, instrument packs, and sets.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Picked instruments and supplies for surgeries.
- Verified and maintained proper documents and records for sterilization.
- Recorded biologicals and test results.
- Ordered and restocked supplies for decontamination and surgical areas.
- Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Liaised between medical staff and medical equipment vendors.
Education
High School Diploma -
Lanphier High School
Springfield, IL06.2005
Skills
- End-User Account Management
- Diagnostic Tools
- Reading Comprehension
- Microsoft Active Directory
- Computer Hardware Knowledge
- Software and Hardware Issues
- Vendor Collaboration
- Remote Support
- Help Desk Support
- Service Desk Team Management
- Software Installation
- Organizational Skills
- User Assistance
- Friendly and Patient
- Collaborative Team Player
- Customer Inquiries
- Support End-Users
- End-User Training
Timeline
Desktop Support Specialist
HSHS
07.2012 - Current
Patient Transporter
HSHS St Johns Hospital
05.2010 - 07.2012
Rehabilitation Technician
HSHS St. Johns Hospital
05.2008 - 05.2010
Sterile Processing Technician
HSHS St. Johns Hospital
07.2007 - 05.2008
High School Diploma -
Lanphier High School
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