Ross Waller
Willis
Summary
Data and Systems Analyst with hands-on experience improving workflows, organizing large datasets, and supporting operational processes in fast-paced environments. Experienced in building practical tools and automation solutions to reduce manual workload, improve consistency, and support day-to-day operations. Background in high-volume operations and call center environments has developed strong attention to detail, adaptability, communication, and process-driven problem solving. Comfortable working with databases, reporting systems, workflow automation, and operational support tools, with a strong interest in continuing to grow within IT operations and technical support environments. Known for being dependable, organized, and quick to learn new systems and processes.
Overview
15
15
years of professional experience
Work History
Data & Systems Analyst
Marketing by JTEC
Conroe, TX
09.2025 - Current
- Transformed 7,000+ unstructured files into a centralized PostgreSQL database platform supporting operational workflows and reporting.
- Designed and maintained internal systems for lead management, workflow tracking, caller performance monitoring, and operational reporting.
- Developed Python automation tools to streamline data processing, reduce manual workload, and improve operational efficiency.
- Built user-facing tools and workflow systems including reporting dashboards, print automation, and lead distribution processes.
- Supported troubleshooting, workflow monitoring, and operational issue resolution across business-critical systems.
- Assisted with backup, recovery, and data integrity processes to maintain reliable operational data and system consistency.
- Collaborated across departments to improve workflows, system usability, and operational performance in a fast-paced production environment.
- 1 year 4 months
Social Media Marketing Consultant
Totaleigh Twisted Boutique
Spring, TX
10.2023 - 11.2025
- Managed and optimized social media content across multiple platforms to improve audience engagement and brand visibility.
- Monitored performance metrics and campaign analytics to identify trends and support data-driven decision-making.
- Created and scheduled digital content while maintaining consistency across branding and communication efforts.
- Assisted with online marketing strategies, targeted advertising campaigns, and customer engagement initiatives.
- Maintained organized workflows and reporting processes to support ongoing business operations and growth.
- 2 years 2 months
Call Center Representative
Call Center Representative
Conroe, TX
02.2025 - 09.2025
- Performed 300–500+ outbound calls daily to warm leads in a high-volume, performance-driven call center environment.
- Maintained accurate call dispositions, customer records, and workflow tracking with strong attention to detail.
- Qualified prospects, handled objections, and scheduled appointments while maintaining professionalism and consistency.
- Adapted quickly to changing priorities, scripts, and operational procedures in a fast-paced environment.
- Collaborated with team members and supervisors to support workflow efficiency and performance goals.
- 8 months
Assistant Store Manager
7-Eleven
Willis, TX
11.2023 - 02.2025
- Supervised daily store operations, employee workflows, and scheduling in a fast-paced retail environment.
- Assisted with operational oversight including inventory management, cash handling, reporting, and compliance procedures.
- Resolved customer and operational issues efficiently while maintaining strong service standards and team productivity.
- Monitored store performance metrics and identified opportunities to improve operational efficiency and workflow consistency.
- Supported training and coordination of team members to maintain organized and dependable daily operations.
- 1 year 4 months
Data Entry Associate
Volume Lighting
Houston, TX
08.2012 - 07.2023
- Managed and maintained large datasets with a strong focus on accuracy, consistency, and data integrity.
- Performed data validation, error correction, and quality control processes to ensure reliable operational records.
- Processed high volumes of information efficiently while maintaining attention to detail in deadline-driven environments.
- Created and maintained spreadsheets, inventory records, and operational tracking documents.
- Assisted with troubleshooting data discrepancies and improving workflow efficiency across daily operations.
- Supported office systems and administrative processes to maintain organized and reliable business operations.
- 11 years
Business Owner
Killer Gems
Willis, TX
03.2018 - 03.2023
- Managed day-to-day business operations including sales, inventory management, customer communication, and process organization.
- Developed and maintained operational workflows to improve efficiency, order tracking, and customer experience.
- Managed online sales platforms, product listings, and digital marketing efforts across multiple channels.
- Analyzed sales performance and business trends to support decision-making and operational improvements.
- Maintained financial records, coordinated vendor relationships, and ensured accurate inventory tracking and reporting.
- 5 years 1 month
Sales Associate
The Children's Place
The Woodlands, TX
08.2011 - 09.2014
- Delivered customer service and sales support in a fast-paced retail environment while maintaining professionalism and accuracy.
- Processed transactions, handled cash operations, and maintained attention to detail during high-volume customer interactions.
- Assisted customers with product selection, answered questions, and resolved issues to support a positive customer experience.
- Supported inventory organization, merchandising, and daily operational tasks to maintain store efficiency.
- Collaborated with team members to meet performance goals and maintain store standards in a metrics-driven environment.
- 3 years 2 months
Sales Support Associate
Soma
The Woodlands, TX
11.2012 - 11.2013
- Managed incoming inventory, stock organization, and product tracking to support daily store operations.
- Maintained accurate inventory records and identified discrepancies between physical counts and system reports.
- Assisted with operational processes including receiving, labeling, stocking, and inventory validation.
- Supported a clean, organized, and efficient stockroom environment to improve workflow and productivity.
- Worked collaboratively with team members to maintain operational accuracy and support customer service needs.
- 1 year 1 month
Sales Associate
Talbots
The Woodlands, TX
03.2012 - 09.2013
- Delivered customer service in a fast-paced retail environment while maintaining accuracy and professionalism during high-volume operations.
- Processed transactions, handled cash operations, and maintained attention to detail in daily store procedures.
- Assisted with inventory organization, stock management, and maintaining operational efficiency throughout the sales floor and stockroom.
- Supported team productivity by collaborating with coworkers to maintain store standards and customer satisfaction.
- Adapted quickly to changing priorities and customer needs in a metrics-driven environment.
- 1 year 7 months
Education
High School Diploma -
Will C Wood High School
06-2011
Skills
- PostgreSQL
- Process Automation
- Reporting & Analysis
- Microsoft Excel
- Data entry
- Attention to detail
Websites
Timeline
Data & Systems Analyst
Marketing by JTEC
09.2025 - Current
Call Center Representative
Call Center Representative
02.2025 - 09.2025
Assistant Store Manager
7-Eleven
11.2023 - 02.2025
Social Media Marketing Consultant
Totaleigh Twisted Boutique
10.2023 - 11.2025
Business Owner
Killer Gems
03.2018 - 03.2023
Sales Support Associate
Soma
11.2012 - 11.2013
Data Entry Associate
Volume Lighting
08.2012 - 07.2023
Sales Associate
Talbots
03.2012 - 09.2013
Sales Associate
The Children's Place
08.2011 - 09.2014
High School Diploma -
Will C Wood High School