Ross W. Busby
Albuquerque,NM
Summary
Dynamic and results-driven financial executive with over 25 years of progressive leadership experience in credit union and commercial banking environments. Proven expertise in leading all lending verticals including mortgage, consumer, indirect, commercial, business services, and collections. Demonstrated success in strategic planning, portfolio risk management, regulatory compliance, and cross-functional collaboration. Recognized for driving loan growth, enhancing member experience, and building high-performing teams aligned with organizational goals.
Overview
31
31
years of professional experience
Work History
Chief Credit Officer
U.S. Eagle Federal Credit Union
Albuquerque, NM
11.2025 - 03.2026
- Oversaw all lending verticals including mortgage, consumer, indirect, commercial, business services, and collections.
- Directed lending strategy for a portfolio of approximately $X, achieving strong loan growth while maintaining credit quality.
- Implemented risk management frameworks reducing delinquency and charge-offs.
- Led teams across lending operations, fostering accountability and continuous improvement.
- Collaborated with Finance, Marketing, and IT to launch new lending products and streamline processes.
- Presented lending performance and strategic recommendations to the executive team and board.
Chief Lending Officer
U.S. Eagle Federal Credit Union
Albuquerque, NM
11.2024 - 11.2025
- Provided strategic leadership for all lending operations, ensuring alignment with regulatory standards and organizational goals.
- Enhanced member experience through improved service delivery and product innovation.
- Developed and executed lending strategies that supported sustainable portfolio growth.
Senior Vice President, Business Services & Lending
U.S. Eagle Federal Credit Union
Albuquerque, NM
05.2018 - 11.2024
- Managed commercial and business lending portfolios, driving consistent year-over-year growth.
- Supervised lending managers across consumer, mortgage, and business lending divisions.
- Championed a culture of performance, compliance, and member-focused service delivery.
Vice President/Senior Relationship Manager
Bank of the West
Albuquerque & Las Cruces, NM
03.2012 - 05.2018
- Managed complex commercial relationships with revenues from $5M to $200M.
- Originated and structured C&I and CRE loans while managing credit risk.
- Provided mentorship and coaching to new team members to accelerate onboarding and performance.
Vice President/New Mexico Regional Commercial Banking Manager
Bank of the West
Albuquerque & Las Cruces, NM
11.2006 - 03.2012
- Led two commercial banking offices, achieving growth, credit quality, and service objectives.
- Directed business development, customer retention, and human resource management strategies.
- Oversaw credit quality and service delivery across regional teams.
Vice President/Business Banking Manager
Wells Fargo Bank, NA
Albuquerque, NM
04.2004 - 11.2006
- Managed business banking teams and ensured portfolio soundness.
- Implemented strategies to improve loan performance and customer satisfaction.
Vice President/Senior Business Relationship Manager/Team Leader
Wells Fargo Bank, NA
Albuquerque, NM
07.1999 - 04.2004
- Drove portfolio growth through strategic marketing and business development.
- Led a team of lenders and analysts, providing coaching and performance feedback.
Business Banker I & II, Credit Analyst
Wells Fargo Bank, NA
Albuquerque, NM
08.1995 - 07.1999
- Analyzed credit risk and underwrote commercial loan requests.
- Developed foundational expertise in business banking and relationship management.
Education
Bachelor of Accountancy -
New Mexico State University
Las Cruces, NMSkills
- Strategic Lending Leadership
- Mortgage & Consumer Lending Oversight
- Indirect Lending Strategy
- Commercial & Business Services Lending
- Collections Management
- Portfolio Risk Management
- Regulatory Compliance
- Credit Administration
- Executive Team Leadership
- Member Experience Optimization
- Cross-Functional Collaboration
- Product Development
Community Leadership
- New Mexico Museum of Natural History Foundation – Philanthropy Committee Chair; Past Board President, Executive Committee & Finance Committee Member (2017–Present)
- CNM Foundation – Finance Committee Member; Past Board President, Executive Committee Member (2011–Present)
- DVRC, Inc. – Past Board President, Executive Committee Member, and Treasurer (2010–2020)
- Corrales MainStreet – Past Treasurer (2005–2009)
- Leadership Albuquerque – Curriculum Committee Chair (2015–2016); Graduate (2006)
- Leadership New Mexico – Graduate (2008)
Timeline
Chief Credit Officer
U.S. Eagle Federal Credit Union
11.2025 - 03.2026
Chief Lending Officer
U.S. Eagle Federal Credit Union
11.2024 - 11.2025
Senior Vice President, Business Services & Lending
U.S. Eagle Federal Credit Union
05.2018 - 11.2024
Vice President/Senior Relationship Manager
Bank of the West
03.2012 - 05.2018
Vice President/New Mexico Regional Commercial Banking Manager
Bank of the West
11.2006 - 03.2012
Vice President/Business Banking Manager
Wells Fargo Bank, NA
04.2004 - 11.2006
Vice President/Senior Business Relationship Manager/Team Leader
Wells Fargo Bank, NA
07.1999 - 04.2004
Business Banker I & II, Credit Analyst
Wells Fargo Bank, NA
08.1995 - 07.1999
Bachelor of Accountancy -
New Mexico State University