Ross Wells
Bella Vista
Summary
New Service Coordinator with extensive background in project management and team collaboration, specializing in electrical safety standards, code compliance, and technical documentation. Demonstrates strong problem-solving skills and effective planning for power facility operations, ensuring safety and compliance while maintaining clear communication with stakeholders.
Overview
28
28
years of professional experience
1
1
Certification
Work History
New Service Coordinator – Bentonville Electric Utilities
City of Bentonville
Bentonville
06.2025 - Current
- Assists in planning construction and coordinating operations of facilities for transmitting power from distribution points to consumers under direct supervision of the Electric Construction Manager.
- Assists in preparing specifications and instructions for installation of overhead or underground cables, and related electrical equipment used to conduct electrical energy from transmission lines or high voltage distribution lines to consumers by performing the following duties.
- Responsible for calling in all locates to Arkansas One Call before the electric department does any excavation at a construction site.
- Maintain good communication with other utilities who have buried lines in our construction sites to help prevent dig ins.
- Visits site of proposed installation and draws rough sketch of location with the assistance of an engineering technician or the Electric Construction Manager.
- Assists engineering technicians in obtaining measurements such as street dimensions, distances to be spanned by wire and cable, or space available in existing buildings and underground vaults which affect installation and arrangement of equipment.
- Assists in creating sketches showing relation of proposed installation to existing facilities.
- Drafts sketches to scale.
- Assist in investigating low voltage complaints by visiting the area with a service crew and/or engineering technician and determining if excessive load or power leakage causes defects.
- Use Computer Aided Drafting (CAD) to perform engineering tasks as required.
- Assists in using the Global Positioning System (GPS) to stake any pole or collect existing information in the field.
- Familiar with the distribution handbook and overhead/underground specifications.
- Assists with communication with all franchise utility attachers of work progress and timelines.
- Familiarity with GPS equipment.
- Ability to GPS any pole and enter information into Geographic Information System (GIS).
- Perform walkthroughs and final inspections on new residential and commercial subdivisions with minimal supervision.
- Work with contractors to answer construction questions.
- Familiarity with overhead pole design and construction.
- Assists with field staking of overhead power lines and streetlights.
- Assists with staking sheets and associated unit takeoffs for inventory.
- Knowledge of our specification book and underground construction specifications.
Plans Examiner/Building Inspector
City of Bentonville
Bentonville
01.2023 - 06.2025
- Conduct detailed inspections of residential and commercial structures, ensuring conformance to codes and regulations to uphold safety and quality standards.
- Read and interpret residential and commercial construction documents and plans, specifications, calculations, and related documentation for conformance to codes, amendments, ordinances, regulations, specifications, and standards.
- Review structural calculations, energy calculations, electrical calculations, truss packages, and engineer designs and specifications.
- Review and interpret codes, ordinances, amendments, commentaries, manufacturers’ installation instructions, product listing, and label criteria.
- Collaborate with contractors, builders, and design professionals to address code questions and plan review requirements, facilitating effective communication and compliance.
- Perform various measurements and calculations utilizing general mathematics, geometry, or trigonometry; calculate electrical loads, conduit fill, minimum amperage, structural strength of materials, vertical or lateral loads, and wind pressure and uplift.
- Document and maintain accurate records of plan reviews and inspections; prepare detailed reports and correspondence to support regulatory compliance.
- Issue correction notices, notices of violation, stop work orders, and certificates of occupancy.
Project Manager & Electrical Designer
Dolle Electric Inc.
Rogers
01.2014 - 01.2023
- Serve as an interface between the Electrical Engineering team and clients to facilitate relations through design build projects.
- Acted as a subject matter expert for electrical engineering activities to meet project needs and objectives on design build projects.
- Produced quality electrical engineering plans, ensuring compliance with owner, project, company, utility, and industry requirements on design build projects.
- Assist with the development of electrical engineering standards and maintain and improve existing standards and guidelines on design build projects.
- Prepare electrical-related scope documents, exhibits, budgets, specifications, schedules, and Requests for Proposal (RFPs) on design build projects.
- Review electrical discipline calculations and equations, including electric circuit calculations, 3-phase power and ampacity, impedance, and short circuit calculations.
- Manage, expedite, and support consultants' and contractors document submittals, budgets, and schedules.
- Fostered relationships with consultants, contractors, vendors, and material suppliers to enhance project collaboration.
- Coordinated construction with owner and general contractor to resolve critical, time-sensitive electrical issues.
Estimator & Master Electrician
Dolle Electric Inc.
Rogers
01.2014 - 01.2023
- Developed comprehensive and accurate estimates for public and private sector projects, including bid documents and clear proposals, enhancing project clarity and facilitating informed decision-making.
- Secured competitive bids from vendors and subcontractors by specifying materials, identifying qualified subcontractors, and negotiating prices to ensure project cost-effectiveness.
- Calculated cost factors to prepare accurate project estimates based on specifications and requirements.
- Collaborated with field superintendents to align project estimates with on-site conditions and requirements.
- Executed contract agreements while providing assistance in preparing project plans and accurate estimates.
- Negotiated and prepared change orders.
- Conducted special studies to develop and establish standard hour and related cost data or effect cost reductions.
- Inspected work sites to assess progress against schedule and identify underutilization of labor and equipment.
Store Manager
Lowe's Home Improvement
Columbia
01.2008 - 01.2014
- Maintained store staff by recruiting, selecting, orienting, and training employees.
- Completed store operational requirements by scheduling and assigning employees, following up on work results.
- Coached, counseled, and disciplined employees to enhance job performance, while planning, monitoring, and appraising results.
- Prepared annual budget, scheduled expenditures, analyzed variances, and initiated corrective actions to meet financial objectives.
- Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensured availability of merchandise and services by approving contracts, maintaining inventories.
- Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
- Marketed merchandise by studying advertising, sales promotion, and display plans, analyzing operating and financial statements for profitability ratios.
- Secured merchandise by implementing security systems and measures.
- Maintained the stability and reputation of the store by complying with legal requirements.
- Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records.
- Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Initiated, coordinated, and enforced operational and personnel policies and procedures to maintain smooth store operations.
Area Product Service Manager
Lowe's Home Improvement
Columbia
01.2008 - 01.2014
- Guided teams in product service execution at Lowe’s stores, coordinating efforts among Product Service Associates (PSAs), Nursery Merchandisers, and service groups while overseeing product service budgets.
- Assessed product service conditions in assigned market and scheduled Product Service Associates (APSAs), Area PSA Team, and Nursery Merchandisers to optimize operations.
- Executed product service and product-facing project activities in assigned market.
- Addressed special projects and ensured product availability for customers during daily rotations.
- Actively involved in the development of the PSA team and their careers with Lowe’s.
Assistant Store Manager
Lowe's Home Improvement
Columbia
01.2008 - 01.2014
- Accountable for managing all Sales Specialists' performance while working with employees to achieve individual and budgeted goals.
- Monitored sales against payroll expense, controlled expenses, identified sales opportunities, and set standards for exceptional service through customer interactions to ensure maximum productivity.
- Provided superior customer service while achieving sales and margin budgets by managing growth and profitability of retail and specialty sales initiatives (e.g., Special Order, Commercial, Installed Sales, Installed Sales Production).
- Maintained customer service, merchandising, operational, safety, and security standards.
- Resolved compliance issues promptly to maintain operational standards.
- Greeted customers warmly and provided timely assistance, enhancing their overall experience.
Assistant Store Manager
Staples
Columbia
01.2005 - 01.2008
- Led store team to align with company philosophies and standards, achieving and surpassing company objectives.
- Reinforced behaviors to help managers and associates deliver extraordinary customer service.
- Coordinated sales activities and developed relationships with outside sales representatives to enhance customer satisfaction.
- Actively developed and maintained a team approach in the day-to-day management of all store associates.
- Developed associates through coaching and feedback, leading to noticeable performance improvements.
- Trained all associates in sales techniques to ensure they met their responsibilities effectively.
- Analyzed sales, margin, and customer service reports to identify performance issues and implement solutions for improvement.
Assistant Store Manager
Lowe's Home Improvement
Jefferson City
01.1998 - 01.2005
- Provided superior customer service while achieving sales and margin budgets by managing growth and profitability of retail and specialty sales initiatives (i.e., special order, commercial, installed sales, installed sales production).
- Managed Sales Specialists' performance and collaborated with employees to meet individual and budgeted goals.
- Monitored sales against payroll expenses and controlled costs to maximize productivity.
- Ensured compliance with customer service, merchandising, operational, safety, and security standards.
- Addressed noncompliance issues promptly with corrective actions.
- Provided prompt and friendly service to customers to enhance their shopping experience.
Education
Electrical Apprentice School - Electrical
Arkansas College of Electricity
Rogers01-2018
Relevant courses - Computer Science
Columbia College
Columbia, MO01-2014
Relevant courses - Biology, Chemistry
Pittsburg State University
Pittsburg, KS01-1997
Course work - Biology, Chemistry
Fort Scott Community College
Fort Scott, KS01-1995
High School -
Fort Scott High School
Fort Scott, KS01-1993
Skills
- Electrical services installation
- Codes and standards compliance
- Electrical infrastructure development
- Health and safety management
- Customer and employee relations
- Project planning and execution
- Staff management
- Coaching and mentoring
- Documentation and reporting
- Recruitment and selection
- Training and development
- Leadership skills
- Conducting training programs
- Safety awareness initiatives
- Microsoft Office proficiency
- GIS expertise
- Catalyst software knowledge
- Bluebeam Revu skills
- Autodesk DWG proficiency
Certification
- Emergency Medical Technician Basic and Intermediate, Eastern Oklahoma County Vo tech, Choctaw, OK, 05/01/97
- Journeyman Electrician, Arkansas, 05/01/19
- Master Electrician, Arkansas, 05/01/21
- State of Arkansas Electrical Inspector, 05/01/23
- State of Arkansas Plumbing Inspector, 05/01/23
- AFAA Certified Plans Examiner for Fire Alarm Systems, 05/01/23
- NFA Certified Fire and Life Safety Plans Examiner, 05/01/24
- International Code Council – Certified Commercial Building Inspector, 05/01/24
- International Code Council – Certified Residential Building Inspector, 05/01/24
- International Code Council – Certified Building Inspector, 05/01/24
- NFSA Certified Plans Examiner for Fire Sprinkler Systems, 05/01/24
Phone
cellular, (573)397-1544
Timeline
New Service Coordinator – Bentonville Electric Utilities
City of Bentonville
06.2025 - Current
Plans Examiner/Building Inspector
City of Bentonville
01.2023 - 06.2025
Project Manager & Electrical Designer
Dolle Electric Inc.
01.2014 - 01.2023
Estimator & Master Electrician
Dolle Electric Inc.
01.2014 - 01.2023
Store Manager
Lowe's Home Improvement
01.2008 - 01.2014
Area Product Service Manager
Lowe's Home Improvement
01.2008 - 01.2014
Assistant Store Manager
Lowe's Home Improvement
01.2008 - 01.2014
Assistant Store Manager
Staples
01.2005 - 01.2008
Assistant Store Manager
Lowe's Home Improvement
01.1998 - 01.2005
Electrical Apprentice School - Electrical
Arkansas College of Electricity
Relevant courses - Computer Science
Columbia College
Relevant courses - Biology, Chemistry
Pittsburg State University
Course work - Biology, Chemistry
Fort Scott Community College
High School -
Fort Scott High School