Ross Williams
Indianapolis,IN
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
7
7
years of professional experience
Work History
Lead Dock Worker
Pitt Ohio Express
Indianapolis, IN
10.2020 - Current
- Reviewed incoming and outgoing shipping documents for accuracy prior to processing them.
- Developed strategies for improving efficiency in loading and unloading operations.
- Assisted in training new dock workers on proper procedures for loading and unloading cargo efficiently and safely.
Supervisor/Salesperson
Green With Envy
Indianapolis, IN
07.2016 - 10.2020
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Established and enforced clear goals to keep employees working collaboratively.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
- Developed trusting relationships with customers by making personal connections.
- Provided accurate information about products, prices and services.
Education
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Upselling
- Product Sales
- Customer Needs Assessment
- Positive and Professional
- Dispute Mediation
- Customer Service
- Relationship Selling
References
References available upon request.
Timeline
Lead Dock Worker
Pitt Ohio Express
10.2020 - Current
Supervisor/Salesperson
Green With Envy
07.2016 - 10.2020
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
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