Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

ROSS WILNER

Southampton,USA

Summary

Experienced General Manager with a strong background in hospitality management. Skilled in budget management and vendor negotiations to enhance profitability. Expertise in menu development and leading teams to deliver exceptional guest experiences. Committed to maintaining high standards of food service and guest satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager of Food Service

Hospitality HQ
Philadelphia, USA
09.2024 - Current
  • Oversaw all aspects of food and beverage operations, including menu planning, inventory management, and cost control
  • Managed a team of 32 staff members, providing training, coaching, and performance evaluations
  • Cultivated relationships with vendors to negotiate favorable pricing agreements and ensure timely delivery of supplies
  • Created innovative menus that showcased seasonal ingredients and catered to diverse dietary preferences
  • Implemented quality control measures to maintain high standards for food preparation, presentation, and service
  • Collaborated with the executive chef to develop new recipes and culinary concepts that exceeded guest expectations
  • Conducted regular inspections of dining areas to ensure cleanliness, organization, and adherence to health regulations
  • Leveraged customer feedback surveys to identify areas for improvement in service quality and guest satisfaction
  • Instituted effective cost-saving measures without compromising on the quality or variety of menu offerings
  • Spearheaded successful marketing campaigns to promote special events such as wine tastings or themed dinners
  • Fostered a positive work environment through team-building activities and recognition programs
  • Navigated challenges related to staffing shortages or unexpected changes in demand by adapting schedules accordingly
  • Collaborated with event planners or wedding coordinators on customized menus for private functions
  • Elevated customer experience by ensuring prompt resolution of any complaints or concerns raised by guests
  • Liaised with other departments within the organization (e.g., banquet services) to coordinate seamless operations across multiple outlets
  • Collaborated with the executive team to develop long-term strategic plans for business growth
  • Oversaw compliance with all health and safety regulations, ensuring a safe environment for both staff and guests
  • Managed budgets and financial forecasts to optimize profitability while controlling costs
  • Served as a brand ambassador by representing the establishment at industry events or trade shows

General Manager

Talamore Country Club/Applecross Country Club
Downingtown, USA
09.2019 - 09.2024
  • Run daily operations of 7000 square foot Banquet Venue.
  • Run daily operations of Talamore Country Club's restaurant, pool and athletic facility.
  • Oversee daily operations at Applecross Country Club, making sure all reports and daily operations are correct.
  • Work with Banquet and Restaurant managers for scheduling staff.
  • Oversee The Gardens at Applecross banquet facility, working with our outside vendor who runs the kitchen portion of the banquets.
  • Meet with maintenance on a daily basis.
  • Review and code invoices for payment.
  • Work with all vendors to make sure we are up to code on Fire and Health inspections.
  • Do all menu and liquor pricing for restaurant and banquet menus.
  • Sell events such as weddings, Mitzvahs, golf outings and other events.
  • Answer all social media and member complaints and positive reviews.
  • Oversee all banquets and events, we have 3 ballrooms the largest is 4000 square feet.
  • Work with the Chef on purchasing food.
  • Purchasing all alcohol for the Country Club.
  • Host weekly BEO meetings.
  • Host bi-weekly managers meetings.
  • Do monthly and yearly forecasting for banquet revenue.

General Manager

Spring Mill Manor And Country Club
Ivyland, USA
05.2019 - 09.2021
  • Run daily operations of 15,000 Square foot Banquet Venue.
  • Schedule staff.
  • Work with maintenance on a weekly schedule.
  • Upload and review invoices for payment.
  • Work with all vendors to make sure we are up to code on Fire and Health inspections.
  • Greet guests to make sure they are having a good event.
  • Answer all social media complaints and positive reviews.
  • Oversee all banquets and events, we have 4 ballrooms the largest is 6000 Square feet.
  • Work with the Chef on purchasing food.
  • Work with the bar manager on purchasing alcohol for the venue.

Director of Operations

Ramada Plaza Hotel & Convention Center
Jamesburg, USA
05.2018 - 05.2019
  • Run daily operations of a 150-room hotel.
  • Schedule Engineering staff.
  • Work with the Executive housekeeper on a weekly schedule.
  • Process all invoices.
  • Work with all vendors to make sure we are up to code on Fire and Health inspections.
  • Greet guests to make sure they are having a good stay.
  • Answer all social media complaints and positive reviews.
  • Run all banquets and events at the hotel, we have 11 ballrooms the largest is 5500 Square feet.
  • Work with restaurants on purchasing food and beverage.

Director of Catering and Convention Services

Ramada Plaza Hotel & Convention Center
Jamesburg, USA
02.2018 - 05.2018
  • In charge of all Catering and Banquet sales.
  • Answer all incoming phone calls.
  • Meet with clients on and off premises.
  • Hold Weekly BEO meetings.
  • In charge of food and beverage for Hotel breakfast.
  • Enter all BEOs in Sales-Pro.
  • Purchase liquor for banquet events.
  • Manage a staff of 15.
  • Assist hotel G.M with room sales.
  • Attend weekly Manager's meetings.
  • Attend weekly sales meeting.
  • Order food as needed for banquet events.
  • Work with the restaurant to coordinate food for catered events.

Director of Catering and Events

B.Good
Philadelphia, USA
07.2017 - 02.2018
  • Fill-In G.M at our four restaurants.
  • Arrange all incoming catering orders between our four restaurants.
  • Answer all incoming catering calls.
  • Meet with prospective clients.
  • Work with staff at our four restaurants to organize all catering orders.
  • Cultivate new customers.
  • Ensure that all catering orders are set up and delivered correctly.
  • Enter all catering orders into monkey media.
  • Planning and managing all new events on and off-premises.
  • Developing new events to host at our four restaurants.
  • Using Microsoft outlook to maintain a calendar of events.
  • Supervise and coordinate all onsite events.

Owner / Operator

Catering By Ross
Holland, USA
09.2011 - 12.2015
  • In charge of purchasing, preparing, and cooking meals for events that range from 25 - 200 people.
  • Provided staffing for events.
  • Work with room decorators to make sure the room setup was done on time.
  • Plan menus with customers to ensure all meals meet expectations.
  • Create and submit contracts.
  • Transport and set up meals at the event venue.
  • Communicate with event coordinators on all room setups.
  • Clean up the venue after the event to ensure nothing is left behind.
  • Maintain daily orders and logs.
  • Serve meals and beverages to event attendees.

Education

College in Hospitality Management -

Brookdale Community College
05.1990

Skills

  • Hotel operations and management
  • Human resources
  • Budgeting and forecasting
  • Profit and loss analysis
  • Food safety standards
  • Team leadership
  • Culinary expertise in South Asian cuisine
  • Product development
  • Catering and venue management
  • Customer service excellence
  • Restaurant operations
  • Inventory control
  • Hospitality management
  • Menu planning strategies
  • Event management and planning
  • Social media strategy for hospitality
  • Labor cost analysis and payroll management
  • Vendor relations and negotiation
  • Menu planning
  • Cost control
  • Vendor negotiation
  • Event coordination
  • Quality control
  • Budget management
  • Conflict resolution
  • Team building
  • Marketing and promotions
  • Menu development
  • Operations management
  • Scheduling and rostering
  • Sales growth
  • Banquet operations
  • Catering coordination
  • Menu pricing
  • Customer service
  • Price negotiation
  • Food preparation
  • Bar management
  • Ordering supplies

Certification

  • ServSafe
  • Driver's License
  • Food Handler Certification

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

General Manager of Food Service

Hospitality HQ
09.2024 - Current

General Manager

Talamore Country Club/Applecross Country Club
09.2019 - 09.2024

General Manager

Spring Mill Manor And Country Club
05.2019 - 09.2021

Director of Operations

Ramada Plaza Hotel & Convention Center
05.2018 - 05.2019

Director of Catering and Convention Services

Ramada Plaza Hotel & Convention Center
02.2018 - 05.2018

Director of Catering and Events

B.Good
07.2017 - 02.2018

Owner / Operator

Catering By Ross
09.2011 - 12.2015

College in Hospitality Management -

Brookdale Community College

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