Rossana Chum
Springfield,MA
Summary
Motivated and compassionate nurse aspiring to apply my nursing education and hands on patient care experience to secure a full time nursing position. My expertise in patient care, excellent communication skills, and a strong work ethic would be a valuable contribution to your team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registered Nurse
Baystate Medical Center, Acute Care for Elders, D6A
07.2025 - Current
- Administered medications and monitored patient responses to ensure optimal care outcomes.
- Documented patient assessments and interventions accurately in Electronic Health Records (EHR) systems.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Educated family members and caregivers on patient care instructions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Wellness Nurse
East Village Place
07.2023 - 11.2025
- Assists Resident Care Director, Program Director, & Executive Director with overseeing 70 residents at an assisted living community.
- Facilitated communication among team members, fostering a collaborative work environment for optimal resident support.
- Liaised with interdisciplinary teams such as nursing, therapy, nutritionists, social workers during case conferences discussing any adjustments needed for appropriate resident-centered care delivery.
- Collaborated with healthcare providers to develop individualized service plans, optimizing residents'' quality of life.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality resident care.
- Recognized and reported abnormalities or changes in residents' health status to PCPs.
- Collaborated with external agencies to secure additional resources or services for clients as needed.
- Assisted with recruiting, hiring and training Resident Care Assistants, providing direct supervision, ongoing staff development and continuing education to employees.
- Assisted with overseeing daily operations within the assisted living community, ensuring proper staffing levels were maintained at all times while adhering to budget constraints.
- Increased resident satisfaction by addressing concerns promptly and fostering a positive living environment.
- Promoted family engagement through regular updates on resident progress and involvement in care planning decisions.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Developed strong relationships with residents' families, providing updates on progress and collaborating on individualized service plans.
- Communicated regularly with Health Care Proxies and guardians of residents, answering questions and addressing concerns.
- Accurately assesses, communicates, and documents residents’ status.
- Observes and reports any significant changes in resident behavior and health to the Resident Care Director, physician, family, RCAs, and Executive Director per state regulations.
- Directs and supervises the daily work assignments of the Resident Care Assistants
- Closely mentors, guides, and directs the Lead Resident Care Assistants in all aspects of their job.
- Coordinates care needs with community providers via an effective case management process
- Recognizes and assists in the prevention of elder abuse, neglect, and exploitation (financial and other) and reports to appropriate sources per state regulations.
- Responds to emergencies and personal emergency response system and knows when to call for backup.
Registered Nurse, Nurse Resident
Baystate Medical Center, Surgical Intermediate Care Unit, SW5
09.2023 - 01.2024
- Enhanced clinical skills through participation in ongoing education opportunities such as workshops, conferences, and webinars.
- Followed a preceptor & observed collaboration with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Administered medications accurately and safely, adhering to medication administration guidelines and preventing adverse drug events.
- Conducted thorough patient assessments to identify potential risks or complications, initiating prompt interventions when necessary.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Reviewed medical records and summarized care.
Certified Nursing Assistant
East Village Place
11.2005 - 07.2023
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as COPD, CHF, diabetes, Alzheimer's disease, Parkinson's disease and for hospice clients with terminal illnesses .
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, provided laundry services, and keeping spaces fresh and clean for patient health and satisfaction.
- Served meals to residents in accordance with established schedules, dietary procedures, and specific individualized diets such as mechanical soft, ground and pureed diet.
- Reported and documented resident changes in consumption or behaviors.
- Followed all food safety regulations while preparing meals for residents, cross checking their diets and allergies.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with residents and their families.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Followed directions of licensed nurses to assist patients with SAMM (Self Administered Medication Management)
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Student Nurse
Clinical Rotations
01.2021 - 05.2023
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Worked alongside experienced nursing professionals to learn new procedures.
- Answering call lights and performed services to enhance patients' well being.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assisted with removal of peripheral IV's as directed by RN
- Assisted with urinary catheter care and straight catheterization, finger stick blood glucose, bladder scans, EKG testing, ostomy care, collection of urine and stool, chest tube drainage care, JP drain care, and emptying drainage tubes.
- Performed regular rounds to check on well-being of patients.
- Assisted with patient transfers, observing safety protocols to prevent damage to patient and self.
- Assessed care needs of patients and families utilizing nursing process.
- Utilized Electronic Medical Records (EMR) systems to record patient data.
- Utilized therapeutic communication techniques to facilitate patient's optimum level of wellness.
- Employed knowledge in growth and development principles to provide care appropriate to age of patients.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care with assistance of clinical instructors.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Student Nurse
Clinical Rotations
02.2023 - 02.2023
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
- Learned to educate students on various health topics to promote overall health and wellbeing.
- Learned to developed care plans and made referrals as necessary for students with health concerns or injuries.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Student Nurse
Clinical Rotations
09.2020 - 12.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Facilitated personal hygiene management, feeding and ambulation.
Education
Associate of Science - Nursing
Springfield Technical Community College
Springfield, MA05.2023
Skills
Available upon request
Certification
- CNA - Certified Nurse Assistant
- Registered Nurse License (RN) - State Board of Nursing. 2026
- Basic Life Support (BLS), 2026
Timeline
Registered Nurse
Baystate Medical Center, Acute Care for Elders, D6A
07.2025 - Current
Registered Nurse, Nurse Resident
Baystate Medical Center, Surgical Intermediate Care Unit, SW5
09.2023 - 01.2024
Wellness Nurse
East Village Place
07.2023 - 11.2025
Student Nurse
Clinical Rotations
02.2023 - 02.2023
Student Nurse
Clinical Rotations
01.2021 - 05.2023
Student Nurse
Clinical Rotations
09.2020 - 12.2020
Certified Nursing Assistant
East Village Place
11.2005 - 07.2023
Associate of Science - Nursing
Springfield Technical Community College