Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rossana Gonzalez

Bronx,NY

Summary

Reliable and organized professional with over 20 experience in management, customer service and administrative work. Seasoned team player. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Experienced caretaker of children and adults with special needs.

Overview

22
22
years of professional experience

Work History

Babysitter

05.2021 - Current
  • P/T Babysitter
  • Work consistently with elementary aged twins as caretaker during school breaks and weekends
  • Participate and guide activities
  • Meal prep

Customer Service Ambassador

05.2021 - Current
  • Responsible for creating a positive environment for the general public
  • Set the stage for the visit by welcoming and engaging with visitors, enthusiastically
  • Promoting all Edge experiences and its services in a professional and positive demeanor.

Store Leader/Manager

Big Lots
06.2019 - 01.2021
  • Accountable for all functional areas of the store, including the financial performance, execution of company initiatives, staffing, inventory control and compliance
  • Supervised, inspected, trained, and/or coached those leaders in order to accomplish store goals and tasks.
  • Prepared for freight processing, stocking shelves, and merchandising process.

Customer Service, 2

Big Lots
11.2016 - 06.2019
  • Built customer loyalty through knowledgeable sales, support and education on brand products and services
  • Cultivated impactful relationships with customers and delivered product knowledge
  • Assessed customer needs and upsold products and services.

Assistant/Client Relations

Click Model Agency
01.2012 - 05.2016
  • Managed reception of top performing model management agency
  • Greeted visitors, and responded to telephone and in-person request for information
  • Provided guidance for the out of state talent, and escorted them to appointments.
  • Served as interpreter for Spanish speaking clients
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
  • Updated financial, customer and business records and kept files current
  • Collected payments, issued receipts and updated accounts to reflect new balances.

Client Services

Sinergia, INC
01.2002 - 01.2007
  • Followed service plans to develop the independence and daily living skills of adults with developmental disabilities living in a community residence
  • Helped clients and families feel comfortable during challenging and stressful situations, promoting treatment plan compliance
  • Communicated with parents and guardians on an ongoing basis including face-to-face meetings, newsletters and phone calls
  • Identified appropriate community resources and provided clients with referrals
  • Supported clients during school meetings including assisting with translation for parents during parent/ teacher conferences and IEP meetings.

Education

GED -

Lehman College of The City University of New York
The Bronx, NY
01.1998

Skills

  • Ability to remain calm under pressure Team
  • Player and great at team building Excellent interpersonal skills

Timeline

Babysitter

05.2021 - Current

Customer Service Ambassador

05.2021 - Current

Store Leader/Manager

Big Lots
06.2019 - 01.2021

Customer Service, 2

Big Lots
11.2016 - 06.2019

Assistant/Client Relations

Click Model Agency
01.2012 - 05.2016

Client Services

Sinergia, INC
01.2002 - 01.2007

GED -

Lehman College of The City University of New York

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Rossana Gonzalez