Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Rossana Silva

Manager
Coconut Creek,FL
Rossana Silva

Summary

Proven leader with extensive experience in store management, notably at Miniso, where I spearheaded operations to enhance customer satisfaction and streamline store functions. Skilled in customer service management and problem-solving, I led teams to exceed sales targets through innovative strategies and effective training, achieving notable improvements in customer retention and team performance.

Overview

12
years of professional experience

Work History

Miniso

Store Manager
09.2023 - Current

Job overview

  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

JOANN Fabrics and Crafts

Assistant Manager
06.2022 - 05.2023

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Burlington Coat Factory Department Store

Area Sales Manager
06.2012 - 06.2016

Job overview

  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.

Education

Out Country
Brazil

Bacharel Art

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring

Languages

Portuguese, English & Spanish
Professional Working

Timeline

Store Manager

Miniso
09.2023 - Current

Assistant Manager

JOANN Fabrics and Crafts
06.2022 - 05.2023

Area Sales Manager

Burlington Coat Factory Department Store
06.2012 - 06.2016

Out Country

Bacharel Art

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