Rossana Useches
Ave Maria,Fl
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Overview
7
7
years of professional experience
Work History
Registered Nurse
Lee Health System
10.2023 - Current
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Sales Representative Team Leader
Cady Studios
11.2022 - 09.2023
- Calling customers to confirm their appointments and rescheduling if necessary
- Meet and greet clients to their sessions and go over terms and conditions
- As a sales representative I will go over the whole session showing the pictures and finding the best option based on budget and needs
- Helping clients placing orders and going through all the steps and doing the check out with them
- Organizing the excel document based on how many clients we will received for the week
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
Nurse Intern
HCA
07.2022 - 10.2022
- Perform routine treatment procedures and assist in maintenance of a safe, clean environmentEnsure adherence to Hospitals and departmental policies and procedures
- Patient care assignment may include adolescent, adult and geriatric age groups
- Provide basic patient care; take and record vital signs to include temperature, pulse, respiration, weight, height, blood pressure and intake-output measurements
- Make rounds, handle patient requests, report and record changes in condition or behavior of patients or unusual incidents, within scope of training.
- Improved patient care by providing compassionate and attentive support during clinical rotations.
Warehouse Operator
Designer Eyes
10.2021 - 07.2022
- Greeting coworkers
- Organizing orders by model, brand, and style
- Inventory
- Preparation of merchandise by putting prices and reviewing information
- Received merchandise
- Improved warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined order processing for faster customer service and reduced shipping times.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
Front Desk Receptionist
Trujillo Medical Center
09.2021 - 10.2021
- Greeting patients
- Scheduling appointments
- Preparing patient documents and entering in their chart
- Answering and routing phone calls
- Calling patients for appointments reminders
- Checking emails
- Recording and photocopying patients ID and insurance information.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
Front Desk Receptionist
South Florida Sports Medicine And Primary Care
07.2021 - 10.2021
- Greeting patients
- Scheduling appointments
- Answering phone calls
- Preparing documentation to entered on their chart
- Assisting with pharmacies
- Providing toradol injections
- Taking vitals
- Be responsible for patients SDS/USD dates
- Providing SDS/UDS and be able to read them
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
Cashier
Bath And Body Works
08.2019 - 09.2020
- Responsible for customer service
- Attending customers in need of assistance.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Warehouse Operator
Amazon
10.2019 - 02.2020
- Responsible to prepare the packets to be delivered
- Customer service
- Lift heavy boxes
- Teamwork
- Improved warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined order processing for faster customer service and reduced shipping times.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
- Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and warehouse best practices.
Food and Nutrition Representative
Cleveland Clinic
11.2018 - 01.2019
- Responsible for patient food services
- Monitoring HACCP and food safety
- Attending patients in need of assistance.
- Improved patient satisfaction by providing prompt and courteous meal service assistance.
- Enhanced nutritional awareness by conducting informational sessions on healthy eating habits for patients and staff.
- Collaborated with dietitians to develop customized meal plans for patients with specific dietary needs.
- Streamlined food preparation processes, resulting in increased efficiency and reduced waste.
- Maintained a clean and sanitary work environment, adhering to strict health codes and regulations.
Cashier
Pollo Tropical
06.2017 - 11.2018
- Responsible for registration and all change at the end of day
- Administering proper food safety while attending customers
- Overseeing kitchen prep and facilities as requested by the supervisor
- Attending customer complaints
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science -
South Florida College of Nursing
Doral, FL12.2024
Associate of Science -
South Florida College of Nursing
Doral, FL12.2022
Skills
- Able to work under pressure
- Experience with patients and assisting by helping them with appointments
- Ability to resolve issues efficiently and effectively using critical thinking
- Basic computer skills and knowledge
- Highlight responsible and reliable
- Motivate with strong organization and prioritization
- Energetic team player that is dependable, a self-started with a concrete history in customer service
- Clear communication in English and Spanish, well written and spoken
- Knowledge with e-clinical software
- Team player
- Basic nursing skills
- Patient Management
- Medical Recordkeeping
- Unit Administration
- Data Collection
- Chart Updating
- ADL Assistance
- Appointment Scheduling
- Medical Assessment
- Care Planning
- Patient Care
- Licensed RN
References
available
Timeline
Registered Nurse
Lee Health System
10.2023 - Current
Sales Representative Team Leader
Cady Studios
11.2022 - 09.2023
Nurse Intern
HCA
07.2022 - 10.2022
Warehouse Operator
Designer Eyes
10.2021 - 07.2022
Front Desk Receptionist
Trujillo Medical Center
09.2021 - 10.2021
Front Desk Receptionist
South Florida Sports Medicine And Primary Care
07.2021 - 10.2021
Warehouse Operator
Amazon
10.2019 - 02.2020
Cashier
Bath And Body Works
08.2019 - 09.2020
Food and Nutrition Representative
Cleveland Clinic
11.2018 - 01.2019
Cashier
Pollo Tropical
06.2017 - 11.2018
Bachelor of Science -
South Florida College of Nursing
Associate of Science -
South Florida College of Nursing
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