Rossandro Fonseca de Araujo
Hialeah,USA
Summary
Versatile travel management expert with a strong focus on effective communication and teamwork. Experienced in managing travel documentation and vendor relationships, ready to drive operational excellence and client success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Travel Agent / Manager
Mi Ros Travel Agency LLC
Hialeah, USA
11.2020 - Current
- Established and maintained strong vendor relationships to secure competitive rates on hotels, airlines, and car rentals.
- Successfully planned and coordinated over 1,000 travel packages for clients, including flights, accommodations, transportation, and tours.
- Managed travel documentation including payments, itineraries, insurance, visas, and medical/travel forms.
- Increased agency revenue by 30% through referral-based marketing and excellent customer retention.
Assistant Guest Services Manager
Magic City Casino
Miami, USA
03.2009 - 11.2019
- Supervised daily operations of the table games department, overseeing up to 25 staff per shift.
- Coordinated staffing and scheduling to optimize labor costs, reducing overtime expenses by 15%.
- Delivered detailed shift reports and communicated operational issues across departments.
- Recognized by management for excellence in guest service and problem resolution.
Concierge / Front Desk
Hilton Miami Airport
Miami, USA
01.2004 - 01.2009
- Assisted guests with check-in, check-out, and personalized concierge services.
- Supported international travelers with reservations for transport, restaurants, and tours.
- Delivered high-quality guest service in English, Spanish, and Portuguese.
- Awarded Best Bell Person of South Florida Hilton Hotels (2004).
- Recognized as Employee of the Year (2006) for exceptional hospitality and service.
Education
Physical Therapy -
University of Parahyba
Campina Grande, PB01.2000
Skills
- Customer Service & Hospitality
- Leadership & Team Supervision
- Problem Solving Under Pressure
- Time Management & Organization
- Microsoft Office (Word, Excel, Outlook)
- Multilingual Communication (English, Spanish, Portuguese)
- Teamwork and Collaboration
- Sales and Client Retention
- Travel planning
- Travel documentation
- Customer relationship management
- Guest service excellence
- Problem solving
- Effective communication
- Bilingual support
Certification
Notary Public, Florida, HH202990, 11/29/25
Timeline
Travel Agent / Manager
Mi Ros Travel Agency LLC
11.2020 - Current
Assistant Guest Services Manager
Magic City Casino
03.2009 - 11.2019
Concierge / Front Desk
Hilton Miami Airport
01.2004 - 01.2009
Physical Therapy -
University of Parahyba
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