Rossangela Rojas
Miami,FL
Summary
Hardworking professional with experience helping patients, responding to requests and finding the right solution to problems. Demonstrated positive attitude to adapt to any situation. Great attention to detail along with excellent phone and email etiquette.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Urgent Family Care
Front Desk Position
Miami, FL
06.2022 - Current
- I manage incoming and outgoing mail, courier services, faxes and other correspondence.
- I update customer information in databases regularly to ensure accuracy of records.
- I provide administrative support such as filing documents, photocopying and scanning materials.
- I provide excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- I maintain an organized reception area and ensured that all guests were attended to promptly.
- I perform data entry into computer systems to maintain accurate records of customer information.
Education
High School Diploma -
Felix Varela Senior High School
Miami, FL05-2022
Skills
- Collaborative Teamwork
- Patient Communication
- Office Administration
- Appointment confirmation
- Scheduling appointments
- Oral and writing communication
- Email and telephone decorum
- Problem-solving skills
Certification
- I am currently studying a bachelor's degree in Psychology.
- RBT Certificate
- CPR & First Aid
- APD - Direct Care Core Competencies (DCCC)
- APD - Zero Tolerance
- FDOH HIV/AIDS
- FDOH Annual OSHA Review
- FDOH Medical Errors
- Domestic Violence
- Security Awareness
- Requirements for All Waiver Providers
- Patient/Civil Rights
- Medical Documentation
- Human Trafficking
- COVID-19
Languages
Spanish
Professional
English
Professional
Timeline
Urgent Family Care
Front Desk Position
06.2022 - Current
High School Diploma -
Felix Varela Senior High School
- I am currently studying a bachelor's degree in Psychology.
- RBT Certificate
- CPR & First Aid
- APD - Direct Care Core Competencies (DCCC)
- APD - Zero Tolerance
- FDOH HIV/AIDS
- FDOH Annual OSHA Review
- FDOH Medical Errors
- Domestic Violence
- Security Awareness
- Requirements for All Waiver Providers
- Patient/Civil Rights
- Medical Documentation
- Human Trafficking
- COVID-19
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