Rossanna Diaz
San Antonio,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Self-directed event coordinator with many years of experience creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget event completion. Organized and ambitious planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings. Customer-oriented time manager and decisive leader.
Competent with proven ability to develop creative, effective and successful event strategies. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Adept at managing all aspects of event planning including logistics, venue selection and catering.
Overview
15
15
years of professional experience
Work History
Business Manager / Event Planner
Great Hearts Northern Oaks
07.2020 - Current
- As part of Operations Team, I am available to support in any way needed and take on projects that have no owner
- Processing of invoices for payment, communicating with Account Payable on check status making sure all purveyors get payment
- Reconciliation of Headmaster's credit card (Upper and Lower School Headmaster), reconciliation of all teams PEX Cards (includes 22 of them), communicate deadlines with cardholders
- Deposits of checks and cash collected from sales, and all events.
- Creation of Configio products for events and merchandise for Upper and Lower School
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Hired, trained and supervised volunteers and support staff required for events.
- Inspected event facilities to confirm conformance to customer requirements.
- Developed post-event reports to determine effectiveness of each event.
- Communicating with parents and solving issues or questions than might come up about their Configio and Mealtime accounts, processing reimbursements when needed
- Ordering of supplies for dedicated events approved by Headmasters, communicating with faculty on special orders of material needed for their classroom
- Maintaining inventory and placing orders of all textbooks needed for the school year, creating barcodes, and processing them on Alexandria to assign to student
- Coordinating textbook check-out and drop off at the beginning and end of the school year
- Direct contact with the cafeteria personnel, making sure meals are available and on time, printing menus and coding paperwork, keep track of meals charged to Mealtime and meals charged to us by company all to make sure there are no losses
- As part of the Operations Team, I am available to support in any way needed and take on projects that have no owner.
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Managed event logistics and operations.
- Reviewed event bills to confirm accuracy and approve payment.
Professional Development Coordinator
Great Hearts Texas
07.2018 - 06.2023
- Great Hearts TX & Great Hearts Northern Oaks
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Negotiated contracts and delivery plans with vendors.
- Coordinate and facilitate operational support during NFO (New Faculty Orientation) and PD training
- Tasks include meeting with the team, assigning rooms where each training could take place based on the schedule and agenda set up for the year
- Setting up rooms and communicating with the facilities team on what was needed
- Ordering supplies for different trainings, printing name tags, ordering refreshments, snacks, and lunches
- Making sure during the training all new and returning faculty knew where to be
- Printing material and packages needed for Spalding, Singapore and any other training faculty needed to attend
- Providing support on campus during training, answering questions and solving any last-minute change that might happen
- Making sure every year's event is successful.
Office Administrator
Great Hearts Northern Oaks
07.2019 - 06.2020
- Duties as office administrator included answering phone calls, communicating with the Director of Campus Operations of any issues, parent questions or teacher requests
- Ordering and maintaining office supplies for teachers, complete tasks asked by administration
- Helping students with questions or issues and directing them to the Provide operational and clerical support.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events
Assistant Teacher Kindergarten
Great Hearts Northern Oaks
07.2017 - 06.2019
- As an assistant teacher my duties included providing support taking care of students, teaching the class when needed, helping grade work papers and tests, provide operational and clerical support
- Maintain open communication about students to keep parents well informed.
Consultant Chef
LA PANADERIA
07.2016 - 06.2017
- Consulting on the opening of their new location in downtown San Antonio, creating menus, perfecting recipes, interviewing, hiring, and supporting bakery staff
- After opening worked on creating standard and keeping product quality.
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Renegotiated outsourcing contracts to save considerable costs.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Coordinated with team members to prepare orders on time.
- Assisted with menu development and planning.
- Monitored food production to verify quality and consistency.
- Evaluated food products to verify freshness and quality.
- Trained and managed kitchen personnel and supervised related culinary activity.
Baking Chef Instructor
New England Culinary Institute
05.2008 - 03.2010
- Maintained clean, neat and well-sanitized kitchen.
- Monitored food production for quality, safety and adherence to establishment standards.
- Motivated students to achieve new levels of skill in diverse kitchen tasks.
- Coached junior chefs on cooking techniques and performance strategies.
- Supervised students in kitchen lab setting to maintain safety and efficiency targets.
- Directed college-level instruction along with full service restaurant and catering management and operation.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Supervised and monitored students' use of tools and equipment.
- Designed hands-on lesson plans for up to 20 students every semester
Education
Associate of Arts - Culinary Arts
New England Culinary Institute
Montpelier, VT03.2001
Associate of Arts - Graphic Design
Universidad Rafael Landivar
Guatemala City, Guatemala10.1999
Skills
- Ability to Multitask
- Team Player
- Ability to meet-deadlines
- Ability to communicate written and verbally
- Effective time management
- Event planning and coordinating
- Attention to detail
- Work Assignments
- Trade Association Relations
- Local Business Relationships
- Vendor Contracts
- Creativity and Adaptability
Accomplishments
- I have worked with many members of Great Hearts TX and AZ Leadership Team coordinating New Faculty Orientation and Professional Development Days
- From the first NFO in 2018 at Great Hearts Northern Oaks with Ken Tyrrell and the first PD with Kurtis Indorf
- Setting up a structure, content, coordination, all while supporting and communicating with campuses in SA and North Texas
- Later working with Yvette Reyna, Rachel Rogoff, William Rutherford, Jerilyn Olson, Cammie Passey, Amanda Andrade to always deliver successful training to all new/returning faculty and staff
- Worked as Campus Coordinator for all campuses during Covid-19 assisting them on organizing a safe NFO and PD at their own campus while having remote presentations for faculty
- Under the direction of Trinette Keffer, we were able to organize a successful event at Northern Oaks while assisting other campuses.
Languages
Spanish
Native or Bilingual
Timeline
Business Manager / Event Planner
Great Hearts Northern Oaks
07.2020 - Current
Office Administrator
Great Hearts Northern Oaks
07.2019 - 06.2020
Professional Development Coordinator
Great Hearts Texas
07.2018 - 06.2023
Assistant Teacher Kindergarten
Great Hearts Northern Oaks
07.2017 - 06.2019
Consultant Chef
LA PANADERIA
07.2016 - 06.2017
Baking Chef Instructor
New England Culinary Institute
05.2008 - 03.2010
Associate of Arts - Culinary Arts
New England Culinary Institute
Associate of Arts - Graphic Design
Universidad Rafael Landivar
Similar Profiles
Shannon AtchisonShannon Atchison
Special Education Teacher at Great Hearts Northern OaksSpecial Education Teacher at Great Hearts Northern Oaks
Lesley GardnerLesley Gardner
Assistant Teacher at Great Hearts AcademiesAssistant Teacher at Great Hearts Academies
Ingrid CarlsonIngrid Carlson
Biology and Math Teacher at Great Hearts AcademiesBiology and Math Teacher at Great Hearts Academies