Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Traveling, culture and reading
Languages
Timeline
Generic

Rossanna Garcia

Weston,Fl

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Insurance Broker

Comfort Insurances
09.2017 - Current
  • Met with prospective customers and business owners in homes, businesses and other settings. quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Elementary School Educator

Broward County Schools
08.2018 - 06.2019
  • Elementary school teacher to fifth graders with diverse cultural backgrounds and learning abilities
  • Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities
  • Observed and evaluated students’ performance, behavior social development and physical health
  • Utilize available technology such as Smart Board to create interactive lessons to engage all learners
  • Used I-Ready software to analyze student performance data to create and implement lessons and activities that allowed students to work on individual goals
  • Evaluated and revised lessons and curriculum to facilitate student centered learning.
  • Created and developed lesson plans to meet students' academic needs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Built positive relationships with parents to involve families in educational process.
  • Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.

Science Educator

City Of Pembroke Pines Charter School
08.2016 - 06.2017
  • Middle school science teacher to eight graders with diverse cultural backgrounds and learning abilities
  • Implement a broad range of instructional techniques to maximize learning in classroom environment
  • Utilize available technology such as Smart Board and Mimio software, Smart Response, Power-Point, and I-pads to advance student learning
  • Science Fair teacher implementing teaching strategies on the scientific method which allowed multiple students to participate in the city-wide science fair as well as the state science fair with high recognition
  • Certified in Family Life Instruction.
  • Provided student academic support outside class time to improve learning and performance.
  • Planned, prepared, and taught lesson plans, giving students individual support.

Health Educator

New York City Board Of Education
01.2010 - 06.2016
  • Health lessons focusing on the child’s physical, social &emotional/mental-well being
  • Lessons: Nutrition/Organ Systems/ Diseases
  • Lessons on current societal concerns: alcohol/tobacco/drug abuse
  • Assess and evaluate students through traditional/authentic techniques, such as research-based presentations, student-centered learning (public service announcements, skits).
  • Developed and distributed health education materials to increase awareness and understanding.
  • Maintained accurate and complete records to document program activities and outcomes.

Science Leader Educator

I.S. 5Q Walter H. Crowley
08.2009 - 01.2016
  • Led science team in the creation of yearlong curriculum maps and pacing calendar aligned to New York State and Common Core Standards
  • Developed Common core and differentiated lessons and activities within science department, based on data from assessments
  • Implemented innovative methods to produce meaningful and effective learning experiences including cooperative learning, Gardner’s Theory of Multiple Intelligences, thematic instruction, and differentiation
  • Facilitated needs-based professional development for Science members (Common Core implementation, differentiating instruction, analyzing the data, using data to drive classroom instruction, creating assessments)
  • Mentor/Model educator first and second year teachers-provided guidance with standard based lesson plans, the use of data from Prosper to drive instruction, facilitated the use of research based activities and technology into classroom lessons.
  • Provided student academic support outside class time to improve learning and performance.
  • Planned, prepared, and taught lesson plans, giving students individual support.

Science Educator

I.S.5 At Walter H. Crowley
08.2005 - 01.2016
  • To a very diverse student body, utilizing the “Workshop Model” with Project Based Inquiry Science
  • ICT-Co-teacher-working collaboratively with special education teacher in designing and implementing differentiated lessons so that individual IEP goals can be reached
  • Developing guidelines and lessons to help students develop their own scientific investigations for the annual School Science Fair
  • Assessing and evaluating students through traditional and authentic techniques, such as portfolios, public speaking presentations, conferences, student goal sheets, formative and summative assessments
  • Collaborating with parents in students’ success; provided feedback on students’ progress and discussed areas needing improvement and additional work
  • Active member of the school community-created and presented informational conference/talk about cyber- bullying to educate parents of anti-bullying techniques and resources, developed and implemented a sustainability plan to become a green school, participated in after school functions such as Science Fair Family Night, Project Integrated week, School Club, and Parent Association Meetings.
  • Provided student academic support outside class time to improve learning and performance.
  • Planned, prepared, and taught lesson plans, giving students individual support.

SCIENCE EDUCATOR

I.S, 125 Thomas J Mc Cann
08.2001 - 06.2005
  • Grade 7 science teacher to a diverse student body
  • Incorporated cooperative learning strategies and strategies based on Bloom’s taxonomy
  • Evaluated students through authentic assessment techniques, such as portfolios and student generated rubrics.
  • Provided student academic support outside class time to improve learning and performance.
  • Planned, prepared, and taught lesson plans, giving students individual support.

Education

Master of Arts - Teaching Leadership, Board

NATIONAL UNIVERSITY
LA JOYA, CA
2010

Bachelors of Arts - Psychology

QUEENS COLLEGE
FLUSHING, NY
2001

Skills

  • Extensive knowledge of instruction, curriculum and assessment
  • Effective problem solving and organizational skills
  • Commitment to professional development and community involvement
  • Bilingual in Spanish
  • Client Relationship Management
  • Outreach Initiatives
  • Customer Service and Assistance
  • Windows, IEP Direct, SmartBoard, Skedula Grading Systems
  • School Policies
  • Google Slides
  • Group Dynamics
  • Play-Based Learning

Certification

Drug Prevention, Violence Prevention, Child Abuse and Neglect, Needs of Children with Autism, Urban Advantage Science Program, Anti-Bullying in Schools, Sustainability for School Buildings, Excel Strategies for English Learners, Co-Teaching in the Classroom.

Additional Information

  • LICENSES & CERTIFICATES , Florida State Professional Educator’s Certificate Biology 6-12 No. 1255924 New York State Professional Teaching License Biology 7-12

Traveling, culture and reading

Love traveling the world to learn about different cultures and languages.  Love reading to to keep me abreast of current events and increasing my knowledge and skills in a myriad of topics. 

Languages

Spanish
Native or Bilingual

Timeline

Elementary School Educator

Broward County Schools
08.2018 - 06.2019

Insurance Broker

Comfort Insurances
09.2017 - Current

Science Educator

City Of Pembroke Pines Charter School
08.2016 - 06.2017

Health Educator

New York City Board Of Education
01.2010 - 06.2016

Science Leader Educator

I.S. 5Q Walter H. Crowley
08.2009 - 01.2016

Science Educator

I.S.5 At Walter H. Crowley
08.2005 - 01.2016

SCIENCE EDUCATOR

I.S, 125 Thomas J Mc Cann
08.2001 - 06.2005

Master of Arts - Teaching Leadership, Board

NATIONAL UNIVERSITY

Bachelors of Arts - Psychology

QUEENS COLLEGE

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