Rossemary Castillo
Houston
Summary
Dynamic professional with a strong background as an M1A2 Armor Crewman in the U.S. Army, showcasing exceptional situational awareness and adaptability under pressure. Proven ability to enhance team collaboration and achieve mission objectives through effective communication and leadership. Successfully mentored new crewmen, fostering a culture of excellence and operational readiness.
Overview
7
7
years of professional experience
Work History
M1A2 Armor Crewman
U.S ARMY
08.2018 - 05.2024
- Provided guidance to new armor crewmen, mentoring them on proper procedures and safety measures within the M1A2 platform.
- Conducted thorough pre-mission checks of all vehicle systems, ensuring optimal functionality during critical missions.
- Assisted in the development of tactical plans for armored operations, contributing to overall mission effectiveness.
- Participated in numerous field training exercises simulating realistic combat environments to hone skills under pressure.
- Increased operational readiness by meticulously maintaining personal weapons and protective gear, adhering to strict military standards.
- Maintained high standards of discipline and professionalism within the armor crew, fostering a cohesive team dynamic.
- Improved combat readiness through rigorous training exercises, resulting in increased crew proficiency and confidence.
- Ensured accurate communication between the crew and command by proficiently operating radio equipment and relaying information as necessary.
- Developed strong leadership capabilities through continuous professional development courses tailored for M1A2 Armor Crewmen leaders.
- Contributed to overall unit success by consistently meeting performance objectives and maintaining high levels of physical fitness.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies and errors.
- Demonstrated adaptability by performing various roles within the crew as needed, including driver, loader, gunner, and commander positions.
- Engaged in reconnaissance, security, and search operations.
- Directed platoon tactical movements, platoon security operations and platoon route and zone reconnaissance.
- Exhibited exceptional situational awareness while navigating challenging terrain during high-stress maneuvers, minimizing risks to both personnel and equipment.
Brand Representative
Hollister
06.2017 - 02.2018
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Maintained knowledge of current promotions and product features.
- Increased sales by effectively communicating product benefits.
- Worked with team to achieve sales goals for products.
- Maintained clean, organized and professional work environment.
- Greeted customers warmly and pleasantly answered inquiries.
- Provided exceptional customer service to drive satisfaction.
- Assisted in organizing promotional events, boosting brand visibility and attracting new customers.
- Increased brand awareness by conducting product demonstrations and engaging with customers.
Education
Bachelor of Science - Business Accountancy
Southern New Hampshire University
Hooksett, NH04-2029
High School Diploma -
Freedom High School
Orlando, FL05-2018
Skills
- Reconnaissance and surveillance
- Adaptability under pressure
- Hand-to-hand combat training
- Team collaboration
- Active listening
- Organizational skills
- Excellent and effective communication
- Decision-making
- Situational awareness
- Relationship building
- Verbal and written communication
Languages
Spanish
Full Professional
Timeline
M1A2 Armor Crewman
U.S ARMY
08.2018 - 05.2024
Brand Representative
Hollister
06.2017 - 02.2018
Bachelor of Science - Business Accountancy
Southern New Hampshire University
High School Diploma -
Freedom High School
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