Summary
Overview
Work History
Education
Skills
Timeline
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Rosser Lamason

Lebanon,PA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Members Services Manager

Lebanon Chamber Of Commerce
07.2022 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Developed and implemented customer service policies and procedures.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Evaluated current services offered based on feedback from both members and employees to make necessary adjustments or improvements where needed.
  • Facilitated Networking Events for Small Businesses
  • Oversee Military and Veterans Affairs Committee, lead the annual Military Breakfast Event with over 100 attendees
  • Led the application process for applicants for small business grants
  • Built strong relationships with local businesses to create exclusive offers for our members, increasing perceived value as well as enhancing community partnerships.
  • Collaborated with other departments to develop comprehensive programs catering to the diverse needs of our members.
  • Managed budgets for membership programs and services, ensuring cost-effectiveness without compromising on quality or member satisfaction levels.
  • Spearheaded initiatives that fostered a culture of continuous improvement within the organization, driving positive change in both internal processes and member-facing services.

Theater Manager

Bird In Hand Theater
03.2020 - 08.2022
  • Contributed to revenue growth with strategic marketing initiatives and promotional campaigns that attracted new audiences.
  • Implemented safety procedures and protocols, maintaining a secure environment for staff, performers, and patrons alike.
  • Organized community outreach programs to increase visibility within the local arts scene and encourage greater public engagement.
  • Established performance metrics to measure success in achieving theater objectives while monitoring progress toward goals regularly.
  • Streamlined daily operations for increased efficiency, overseeing staff scheduling, budget management, and facility maintenance.
  • Developed and maintained strong relationships with local businesses, securing sponsorships and partnerships for theater events.
  • Conducted regular evaluations of staff performance, setting clear expectations and providing feedback for continuous improvement.
  • Assisted in recruiting, hiring and training of team members.
  • Boosted employee morale by fostering a positive work culture through open communication channels, team-building activities, and ongoing professional development opportunities.
  • Trained and guided team members to maintain high productivity and performance metrics.

Stage Manager

Rainbow Comedy Playhouse
08.2015 - 08.2019
  • Oversaw successful execution of technical cues during live performances, ensuring seamless transitions between scenes.
  • Enforced safety measures due to potential stage equipment hazards.
  • Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
  • Ensured continuity in performances by maintaining detailed records of blocking notes, prop placements, and costume changes.
  • Collaborated with directors and producers to achieve desired artistic vision for productions.
  • Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
  • Implemented effective time management strategies during rehearsals, optimizing productivity while adhering to strict deadlines.
  • Developed comprehensive show reports, providing valuable feedback to improve future performances.
  • Managed timelines and resources for 20 plus productions over 5 years.
  • Established excellent relationships with local theaters and arts organizations, expanding networking opportunities for future productions.
  • Coordinated rentals and purchases of supplies for productions.
  • Negotiated contracts with vendors, securing cost-effective deals for equipment rentals and other production needs.
  • Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.

Customer Experience Coordinator

Mount Hope Winery
06.2014 - 10.2015
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer queries.
  • Established a comprehensive knowledge base system as a reference tool for both staff members and customers seeking assistance or information.
  • Analyzed customer feedback data to identify trends, improving products and services based on insights gained.
  • Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Evaluated and updated internal processes regularly to maintain optimal efficiency in handling customer inquiries, ensuring prompt resolutions and satisfaction.

Education

Bachelor of Arts - Fine Arts in Theater

University of North Carolina At Greensboro
Greensboro, NC
12.2013

Skills

  • Customer service expertise
  • Staff Training and Development
  • Team Management
  • Innovation and Creativity
  • Decision-Making
  • Budget Development
  • Business Development
  • Event planning support
  • Strong Organization
  • Fundraising expertise
  • Resource development
  • Google Suite
  • Proficient in Microsoft Office Suite
  • HubSpot Marketing

Timeline

Members Services Manager

Lebanon Chamber Of Commerce
07.2022 - Current

Theater Manager

Bird In Hand Theater
03.2020 - 08.2022

Stage Manager

Rainbow Comedy Playhouse
08.2015 - 08.2019

Customer Experience Coordinator

Mount Hope Winery
06.2014 - 10.2015

Bachelor of Arts - Fine Arts in Theater

University of North Carolina At Greensboro

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Rosser Lamason