Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROSSI M. ALLEN

Houston,TX

Summary

Top-ranked Client Relations & Luxury Sales Management professional with significant experience that spans over 2 decades. Recognized as a strong leader who not only meets but exceeds both client and company expectations. Ability to communicate with various types of people and personalities which has aided in cultivating client relationships, diffusing situations, and having positive interactions with colleagues. Thrives in environments that require the capacity to prioritize concurrent projects both calmly and efficiently. Offer an in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. Proven ability to lead sales teams to achieve substantial revenue gains. Currently seeking a leadership role within a company that will view my skill set as beneficial and a valuable addition to their team.

Overview

26
26
years of professional experience

Work History

Client Advisor

Bulgari
05.2021 - Current
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.

CLIENT ADVISOR

GUCCI
07.1999 - 2021
  • Sell luxury items in categories including shoes, handbags, jewelry, and accessories.
  • Preside over all facets of client relations, client satisfaction, and business development which includes various contact and outreach activities.
  • Recognized for successfully attaining or exceeding sales and performance goals consistently.
  • Promote Gucci, answer client inquiries, and suggest items that best meet each client’s own set of unique wants and needs.
  • Strategically place items, handle merchandising, and provide exceptional customer service while adhering to Gucci’s luxury rituals.

CLIENT ADVISOR

GUCCI
07.1999 - 08.2003
  • Sell luxury items in categories including shoes, handbags, jewelry, and accessories.
  • Preside over all facets of client relations, client satisfaction, and business development which includes various contact and outreach activities.
  • Recognized for successfully attaining or exceeding sales and performance goals consistently.
  • Promote Gucci, answer client inquiries, and suggest items that best meet each client’s own set of unique wants and needs.
  • Strategically place items, handle merchandising, and provide exceptional customer service while adhering to Gucci’s luxury rituals.

Education

Journalism

Wayne State University
Detroit, MI

Skills

  • Team Leadership
  • Client Relations
  • Rapport Building
  • Strategic Planning
  • Presentations & Proposals
  • Business Development
  • Strategic Communications
  • Merchandising
  • Closing Strategies
  • Revenue Generation
  • Brand Management
  • Competitive Analysis
  • Luxury Goods
  • Performance Management
  • Needs Assessment
  • Analysis

Timeline

Client Advisor

Bulgari
05.2021 - Current

CLIENT ADVISOR

GUCCI
07.1999 - 2021

CLIENT ADVISOR

GUCCI
07.1999 - 08.2003

Journalism

Wayne State University