Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Rossie Williams

Austin,Texas

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Automaxx
09.2014 - 04.2023
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Customer Service Associate

Claire's Boutique
06.2009 - 08.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Premium Services Representative

Teleperformance USA
10.2006 - 02.2009
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.

Education

Bachelor Of Business Administration - Hospitality & Tourism Management

Strayer University
Austin, TX

Skills

  • Time Management
  • Customer Relationship Management
  • Employee Performance Evaluations
  • Business Administration
  • Sales and Marketing
  • Sales Activities
  • Manage Inventory
  • Merchandising
  • Greet Guests
  • Manage Profitability
  • Customer Service and Satisfaction
  • Order Supplies
  • Team Motivation
  • Staff Training
  • Staff Management
  • Training and Development
  • Shift Coverage
  • Retail Space Planning
  • Customer Relations
  • Training
  • Waste Management
  • Customer Service
  • Sell Products
  • Data Protection
  • Orientating and Training

Timeline

Assistant Manager

Automaxx
09.2014 - 04.2023

Customer Service Associate

Claire's Boutique
06.2009 - 08.2014

Premium Services Representative

Teleperformance USA
10.2006 - 02.2009

Bachelor Of Business Administration - Hospitality & Tourism Management

Strayer University
Rossie Williams