Hi, I’m
Rossinel Vivas Morales
florida
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
Work History
Walt Disney World Resort
Merchandise Coordinator
07.2021 - Current
Job overview
- Streamlined inventory management processes for improved efficiency and reduced waste.
- Developed strong vendor relationships, securing high-quality products at competitive prices.
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information in both English and Spanish languages.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Reduced discrepancies in cash handling by implementing strict cash management procedures.
- Streamlined the money counting process for faster results, using advanced tools and technology.
Wyndham Vacation Ownership
Sales Representative
08.2023 - 11.2023
Job overview
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Boosted sales by effectively communicating product benefits and features to potential customers in both English and Spanish languages.
- Enhanced customer relations by addressing their concerns and providing solutions in a timely manner, resulting in repeat business.
- Assisted marketing department in creating bilingual promotional materials, enhancing brand visibility among diverse target demographics.
Joffrey's
Barista
02.2021 - 07.2021
Job overview
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Memorized recipes for specialty coffee beverages and seasonal offerings and allergies to keep the customers out of risk.
Self Employed Web
Social Media Marketer
10.2020 - 02.2021
Job overview
- Increased brand visibility by creating and implementing targeted social media campaigns.
- Boosted engagement rates by curating relevant content for diverse audiences across multiple platforms.
- Developed a robust social media strategy, resulting in significant growth of followers and online presence.
- Generated leads through the creation of compelling and shareable content for various digital channels.
- Managed paid advertising campaigns, ensuring optimal return on investment through continuous monitoring and adjustment of ad spend.
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
Self Employed Web
Social Media Marketer
04.2020 - Current
Job overview
- Increased brand visibility by creating and implementing targeted social media campaigns.
- Boosted engagement rates by curating relevant content for diverse audiences across multiple platforms.
- Developed a robust social media strategy, resulting in significant growth of followers and online presence.
- Generated leads through the creation of compelling and shareable content for various digital channels.
- Managed paid advertising campaigns, ensuring optimal return on investment through continuous monitoring and adjustment of ad spend.
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
Hurley
Management Assistant
03.2019 - 02.2021
Job overview
- Increased sales revenue by identifying and pursuing new business opportunities in the target market.
- Developed strong relationships with clients for repeat business, leading to a consistently high client retention rate.
- Collaborated closely with marketing team to create targeted sales campaigns that generated quality leads.
- Maintained up-to-date knowledge of product offerings, ensuring accurate representation during client interactions.
- Organized internal meetings and training sessions for continuous improvement of the sales team's skills and knowledge base.
- Streamlined the money counting process for faster results, using advanced tools and technology.
- Ensured timely deposits of large sums of money to maintain financial security and prevent theft.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Reduced discrepancies in cash handling by implementing strict cash management procedures.
Education
Valencia CollegeOrlando, FL
Associate of Arts from International Business Management
05.2025
Celebration High School
High School Diploma
05.2020
University Overview
- 3.2 GPA
- Awarded Hispanic Heritage Representative
Skills
- Digital Marketing
- Negotiations
- Pricing Strategy
- Trend Tracking
- Promotional Planning
- Adaptability
- Upselling Techniques
- Problem Solving
- Document Translation
- Campaign Management and community Engagement
- Social Media and Promotions
- Content Creation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
References
References available upon request.
Timeline
Sales Representative
Wyndham Vacation Ownership
08.2023 - 11.2023
Merchandise Coordinator
Walt Disney World Resort
07.2021 - Current
Barista
Joffrey's
02.2021 - 07.2021
Social Media Marketer
Self Employed Web
10.2020 - 02.2021
Social Media Marketer
Self Employed Web
04.2020 - Current
Management Assistant
Hurley
03.2019 - 02.2021
Valencia College
Associate of Arts from International Business Management
Celebration High School
High School Diploma
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