Rosslyn Simmons
Dallas,TX
Summary
Experienced Project Director at Murray Hill National specializing in complex research studies across healthcare, consumer, and B2B sectors. Strong track record in effective client communication and team management, ensuring successful project delivery. Adept in conflict resolution and skilled in Microsoft Office Suite, consistently producing high-quality results and fostering client satisfaction.
Overview
14
14
years of professional experience
Work History
Project Director – Consumer, B2B, and Healthcare
Murray Hill National
Dallas, TX
07.2011 - Current
- Directed the full lifecycle of qualitative and quantitative research studies across healthcare, consumer, and B2B sectors.
- Managed project schedules, respondent coordination, data quality, and client deliverables to ensure successful outcomes.
- Provided team leadership: trained and supervised new staff, monitored performance, and ensured adherence to quality standards.
- Handled scheduling and logistics: sent confirmations, reminders, login instructions, and performed respondent validation and re-screening.
- Maintained client communication to align expectations, troubleshoot issues, and provide timely updates.
- Balanced multiple time-sensitive projects simultaneously while maintaining focus on accuracy and client satisfaction.
Caregiver (Part-Time)
Comfort Healthcare
Dallas, TX
02.2023 - 05.2025
- Delivered personal care and emotional support to clients in home care environments.
- Collaborated with healthcare professionals to carry out individualized care plans.
- Maintained accurate documentation of care provided, medications administered, and patient progress.
- Supported family members with compassionate communication and daily care updates.
Education
Business Administration
Massey Business College
Healthcare and Customer Service Training
Concord Career Institute
Skills
- Project management (healthcare, consumer, B2B)
- Client communication and relationship management
- Staff leadership and performance oversight
- Emotional intelligence and compassionate care
- Administrative coordination and documentation
- Multi-tasking and organizational skills
- Conflict resolution and problem solving
- Training, onboarding, and quality control
- Microsoft Office Suite proficiency
- CRM software and scheduling tools
- Data entry and project tracking
Key Contributions & Responsibilities
- Supervised staff performance metrics and assisted with team development initiatives.
- Scheduled and managed respondent appointments, confirmation emails, and reminders.
- Performed validation, re-screening, and quality assurance for research participants.
- Ensured high client satisfaction through detailed follow-up and proactive communication.
- Handled sensitive client and patient information with confidentiality and professionalism.
Timeline
Caregiver (Part-Time)
Comfort Healthcare
02.2023 - 05.2025
Project Director – Consumer, B2B, and Healthcare
Murray Hill National
07.2011 - Current
Business Administration
Massey Business College
Healthcare and Customer Service Training
Concord Career Institute
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