Ross Maria Reyes

• Assist customers with complaints and questions, providing detailed information about products and services.

• Take orders and process returns efficiently.

• Help customers understand products and resolve issues related to products or Kohl’s credit cards.

• Perform cashier and sales roles as needed.

• Replenished merchandise and restocked shelves.

• Operate machines to fill capsules with vitamins.

• Assist supervisors with daily tasks, including breaks, processing formulas, and batch completion.

• Help co-workers with lifting totes and removing pallets from rooms.

• Gained extensive experience managing the department.

• Assign tasks to team members and check warehouse merchandise for replenishment or display creation.

• Work at registers when needed and authorize refunds or exchanges.

• Promoted from sales associate to higher responsibility roles due to hard work and ability to learn quickly.

• Assign daily tasks to team members and oversee breaks.

Skills

• Strong attention to detail

• Excellent problem-solving abilities

• Proficient in handling customer complaints and inquiries

• Knowledge of quality control and assurance processes

• Effective communication and interpersonal skills

• Ability to follow strict protocols and procedures

• Team leadership and training

• Punctuality and responsibility

• Hard-working and fast learner

• Managed the store, handled bank deposits, performed watch repairs, and sold watches.