Rossmery Torres
Lansing,MI
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Over 10+ yrs in the Medical field, very detail oriented with the care that is provided to all residents/patients. Fluent in Spanish and always looking to grow in the Medical profession Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver/CNA
Red Cedar Lodge Assistant Living
11.2022 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
CNA
The Willows Of Okemos
06.2022 - Current
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Bilingual Mortgage Specialist
FNBA
09.2021 - 04.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Trained new team members on scripts, company services, and collection strategies.
- Counseled debtors on payment options and arranged installment agreements.
Bilingual CSR Vaccination
Maxim Staffing
02.2021 - 08.2021
- Completed screening questions with patients following CDC guidelines.
- Managed situations in compliance with legal requirements and with minimal risk to patient and institution.
- Help customers locate the closes vaccination pharmacy or clinic.
- Educate customers in the difference between each vaccines and symptoms
- Assumed leadership responsibility for department task
- Scheduled vaccination appointments as well as transportation
Practice Manager & Acquisition Trainer
CVR
03.2016 - 06.2021
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Managed 7 different clinics
- Trained new staff with company software and clinics procedures
Medical Office Manager
Physical Therapy
01.2014 - 03.2016
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Education
AA Business Management -
Mount Wachusett Community College
Gardner, MACNA
DRM
Lansing, MIHigh School Diploma -
Charlestown High School
Charlestown, MASkills
- Consecutive Translation
- Conflict Resolution
- Excellent Communication Skills
- Troubleshooting
- Service and Support
- Strong Work Ethic
- Great Attention to Detail
- Fluent in Spanish
- Nursing Assistance
- Medication Administration
- Patient Feeding
- Multitasking Abilities
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
Timeline
Caregiver/CNA
Red Cedar Lodge Assistant Living
11.2022 - Current
CNA
The Willows Of Okemos
06.2022 - Current
Bilingual Mortgage Specialist
FNBA
09.2021 - 04.2023
Bilingual CSR Vaccination
Maxim Staffing
02.2021 - 08.2021
Practice Manager & Acquisition Trainer
CVR
03.2016 - 06.2021
Medical Office Manager
Physical Therapy
01.2014 - 03.2016
AA Business Management -
Mount Wachusett Community College
CNA
DRM
High School Diploma -
Charlestown High School
- CNA - Certified Nurse Assistant
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