ROSS T. GAROFALO
North Port,FL
Summary
Forward-thinking, hardworking, dedicated professional with a strong ability to quickly grasp new concepts and adapt to changing environments. Delivers exceptional customer service with a courteous and professional demeanor. Adept at anticipating customer needs and providing timely solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Access Control Officer
Ramco Security
01.2024 - Current
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checks identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Keeps check-in area clean and neat at all times.
- Write detailed reports of all security breaches and investigations.
- Acts as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Monitor CCTV cameras for security breaches.
- Responds quickly to incidents and assessed active situations for security concerns.
- Assists visitors and customers to provide directions, answer questions and meet requests.
- Train new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
Security Officer
Allied Universal Security Services
08.2024 - 12.2024
- Patrolled and monitored premises in company vehicle and by foot.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Responded quickly to incidents and assessed active situations for security concerns.
Delivery Driver/In-store Associate
Papa John's
03.2021 - 04.2024
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered food orders to customer doorsteps and business offices.
HVAC Maintenance Technician
Badger Bobs
08.2020 - 02.2021
- Performed routine maintenance on heating and cooling systems.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Filled out detailed work orders for each job completed.
Prep Cook/Catering Driver/Cashier
Fresh Kitchen
04.2019 - 08.2020
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Delivery Driver
Papa Johns
10.2018 - 04.2019
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered food orders to customer doorsteps and business offices.
Meat Clerk
Winn Dixie
08.2017 - 10.2018
- Restocked products based on available inventories and customer demands.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Maintained meat slicer, wrapping machine and other equipment to prevent breakdowns and delays.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
Education
Suncoast Technical College
Sarasota, FL05.2018
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Sarasota Military Academy
Sarasota, FL05.2017
Skills
- Surveillance monitoring
- Perimeter security
- Facility patrols
- Site access control
- Customer Service expertise
- Strong interpersonal skills
- Culinary Production
- Restaurant Services Experience
- Merchandising
- Food Safety
- Commercial Driving
Certification
- Associate Protection Professional (APP) - ASIS International.
- Class D & G license
- Sarasota County Food Handler Certificate
Timeline
Security Officer
Allied Universal Security Services
08.2024 - 12.2024
Access Control Officer
Ramco Security
01.2024 - Current
Delivery Driver/In-store Associate
Papa John's
03.2021 - 04.2024
HVAC Maintenance Technician
Badger Bobs
08.2020 - 02.2021
Prep Cook/Catering Driver/Cashier
Fresh Kitchen
04.2019 - 08.2020
Delivery Driver
Papa Johns
10.2018 - 04.2019
Meat Clerk
Winn Dixie
08.2017 - 10.2018
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Sarasota Military Academy
Suncoast Technical College
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