Rossy Escalante
Englewood,NJ
Summary
Results-driven, compassionate leader with dual expertise in social work and healthcare management. Proven record of strategic planning, performance improvement, and regulatory compliance across complex systems. Adept at leading interdisciplinary teams, managing risk, and applying data-driven insights to improve client outcomes. Seeking an assistant director or manager role where collaborative leadership and operational excellence intersect with advocacy for vulnerable populations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Emergency Department, Behavioral Health Social Worker
Bergen New Bridge Medical Center
06.2024 - Current
- Supervise and mentor a team of social workers, ensuring high standards of care and adherence to clinical protocols
- Designed and implemented comprehensive discharge planning workflows in collaboration with multidisciplinary team
- Facilitated ongoing training initiatives to enhance team competency and cultural responsiveness
- Assessed client needs and developed personalized service plans to address social, emotional, and economic challenges.
- Coordinated with community resources to facilitate access to mental health services and support programs.
- Documented case notes and maintained accurate records to ensure compliance with regulatory standards.
- Advocated for clients' rights within healthcare systems, ensuring equitable access to essential services.
- Collaborated with multidisciplinary teams to implement intervention strategies tailored to specific client situations.
- Trained new staff on best practices in case management and client engagement techniques for improved outcomes.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
Manager, Regulatory Affairs – Quality & Patient Safety
NewYork-Presbyterian Hospital
04.2022 - Current
- Spearhead enterprise-wide readiness efforts for The Joint Commission and Department of Health (DOH) audits
- Successfully lead over 10 certification and re-certification programs
- Successfully managed NYPH triennial survey with zero high risk findings
- Deliver system-wide training on regulatory standards and compliance best practices
- Co-lead a nursing academic partnership to align clinical education with strategic goals
- Monitor and disseminate findings from tracer audits, influencing hospital-wide performance improvements
- Oversee approximately 250 clinical service contracts across NYP; lead cross-departmental initiatives to enhance quality outcomes
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Coordinating Manager, Quality Management
NYC Health + Hospitals Jacobi & NCB
01.2018 - 09.2022
- Led performance improvement projects for dual campuses, coordinating interdepartmental QI efforts
- Built and maintained data dashboards to support decision-making at executive and board levels
- Authored and managed regulatory reports, meeting documentation, and policy updates
- Successfully lead the merger with North Central and Jacobi
- Successfully implemented adverse events and good catch programs and trainings that lead to over 50% more staff submissions
- Analyzed project performance data to identify trends, providing insights for continuous improvement efforts.
- Managed cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
Administrative Supervisor
Billing Geeks
01.2016 - 01.2020
- Managed office operations including payroll, staffing, and claims processing
- Directed billing team, trained new hires, and conducted internal audits to ensure accuracy
- Completed bi-weekly payroll for 16 employees.
Administrative Assistant
START Treatment & Recovery Centers
01.2014 - 01.2018
- Supervised and onboarded staff and student interns; designed skill-based training modules
- Partnered with clinic director to develop and write successful grant proposals
- Coordinated nonprofit fundraising campaigns and community outreach events
- Assisted in preparing reports and presentations for internal meetings and client engagements.
- Developed standard operating procedures to enhance administrative workflow consistency and accuracy.
Education
Master of Social Work -
Fordham University
NYC04.2024
MBA - Health Services & Risk Management
Metropolitan College of New York
NYC06.2018
Skills
- Leadership & Staff Development
- Quality Improvement & Regulatory Compliance
- Case Management & Risk Mitigation
- Tracer Methodology & Data Analytics
- Joint Commission, DOH, and CMS Standards
- Bilingual: English/Spanish
Certification
- Basic Life Support (BLS), American Heart Association (valid through Oct 2026)
- Professionally Qualified Medical Interpreter – Spanish
Languages
Spanish
Native or Bilingual
Timeline
Emergency Department, Behavioral Health Social Worker
Bergen New Bridge Medical Center
06.2024 - Current
Manager, Regulatory Affairs – Quality & Patient Safety
NewYork-Presbyterian Hospital
04.2022 - Current
Coordinating Manager, Quality Management
NYC Health + Hospitals Jacobi & NCB
01.2018 - 09.2022
Administrative Supervisor
Billing Geeks
01.2016 - 01.2020
Administrative Assistant
START Treatment & Recovery Centers
01.2014 - 01.2018
Master of Social Work -
Fordham University
MBA - Health Services & Risk Management
Metropolitan College of New York
Field Experience
Clinical Social Work Intern
NYC Health + Hospitals Jacobi, CPEP | 2023 – 2024
- Conducted psychiatric evaluations, crisis interventions, and psychosocial assessments in an acute inpatient setting
- Delivered monthly seminars on community psychiatry for social work graduate students
Social Work Intern
Bridging Access to Care | 2022 – 2023
- Provided direct counseling and case management to adults with mental health diagnoses
- Coordinated discharge planning, developed treatment goals, and ensured linkage to community resources