Rossy Lopez
Bronx,NY
Summary
Results-focused, dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
17
17
years of professional experience
Work History
Property Management
TPG Construction Management LLC
01.2022 - Current
- Streamlined property management processes by implementing efficient administrative procedures and practices.
- Streamlined property management processes to increase efficiency and productivity.
- Collaborated with property management team to assess, prioritize, and address ongoing property needs.
- Participated in industry conferences and seminars to stay informed about the latest trends and best practices in property management.
- Maintained open communication channels between property management, maintenance staff, and tenants to ensure a streamlined living experience for all residents.
- Worked closely with property management teams to address maintenance issues promptly, ensuring tenant satisfaction.
Home Stlylist
Havenly
03.2022 - 05.2022
- Create idea boards for customers, help with space planning, create floor plans and concept boards
- Communicate with clients, make suggestions to improve design
- Help clients to order furniture and follow up after the project has been completed.
- Enhanced client satisfaction by delivering high-quality decoration services within given timeframes.
- Sourced and selected materials for projects, ensuring durability and aesthetic appeal.
- Stayed up-to-date with industry trends, incorporating fresh ideas into design concepts.
Interior Designer
Simply Elegant Interior Design
01.2017 - 03.2019
- This is a freelance interior design company that I created, have completed more than 8 projects including residential and commercial spaces
- Responsible for designing spaces buying furniture make all important decisions regarding design as well as all small details.
- Enhanced client satisfaction by delivering innovative and functional interior design solutions.
- Developed comprehensive design concepts through sketches, renderings, and 3D models.
- Optimized spatial planning for improved workflow efficiency in commercial interiors.
Assistant Operations Supervisor
Astoria Federal Savings Bank
08.2011 - 02.2015
- Responsible for all aspects of branch operations; customer service, new accounts, account servicing, and problem-solving. -Work with the bank's Bank Secrecy Act officer and risk management to ensure the bank complies with all operational regulations and guidelines. - Carefully selected, developed, and retained qualified staff, as well as trained 15 new Staff annually
- Servicing and problem solving. -Supervise, assist, and evaluate operations staff. -Ensure satisfactory audit results of branch operations, conduct, and document weekly staff meetings. -Motivate, promote, and direct staff operations to meet their goals.
- Streamlined operations by implementing efficient workflow processes and procedures.
Assistant Manager/ Office Manager
Helzberg Diamonds
11.2008 - 07.2011
- Helped customers select products that best fit their personal needs. -Educated customers on product and service offerings with almost 30,000 dollars in sales per month. -Addressed customer inquiries and resolved complaints. -Stocked and restocked inventory when shipments were received. -Delivered excellent customer service by greeting and assisting each customer.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Human Health Services -
Canton University
New YorkFashion Design -
IPISA
Dominican Republic10.2006
Skills
- Schedule Management
- Inventory Management
- Work Planning and Prioritization
- Visual design
- Design Rendering
- Space Planning
- Exceptional customer service
- Relationship Building
- Regulatory Compliance
- Complaint resolution
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Home Stlylist
Havenly
03.2022 - 05.2022
Property Management
TPG Construction Management LLC
01.2022 - Current
Interior Designer
Simply Elegant Interior Design
01.2017 - 03.2019
Assistant Operations Supervisor
Astoria Federal Savings Bank
08.2011 - 02.2015
Assistant Manager/ Office Manager
Helzberg Diamonds
11.2008 - 07.2011
Human Health Services -
Canton University
Fashion Design -
IPISA
Qualifications Summary
A driven and compassionate person with nine years hands-on experience in fast-paced professional environments. I speak Spanish and English fluently. Accountable and responsible with a strong focus on community relations and staff development. I can adapt to any work environment. I am creative, innovative and I have strong organizational skills.