Rossy Lopez
Bronx,NY
Summary
Results-focused, dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
14
14
years of professional experience
Work History
Home Stlylist
Havenly
03.2022 - 05.2022
- Create idea boards for the customer, help with space planning, create floor plans and concept boards
- Communicate with the client, make suggestions to improve design
- Help client to order the furniture and follow up after project has been completed.
Interior Designer
Simply Elegant Interior Design
01.2017 - 03.2019
- This is a freelance interior design company that I created, I have completed more than 8 projects including residential and commercial spaces
- I am responsible for designing the spaces, buying the furniture, I make all the important decisions in regards to the design as well as all the small details.
Assistant Operations Supervisor
Astoria Federal Savings Bank
08.2011 - 02.2015
- Responsible for all aspects of the branch operations; customer service, new accounts, account servicing and problem-solving. -Work with the bank's Bank Secrecy Act officer and risk management to ensure the bank is in compliance with all operational regulations and guidelines. - Carefully selected, developed and retained qualified staff, as well as trained 15 new Staff annually
- Servicing and problem solving. -Supervise, assist and evaluate operations staff. -Ensure satisfactory audit results of branch operations, conduct, and document weekly staff meetings. -Motivate, promote and direct staff operations to meet their goals.
Assistant Manager/ Office Manager
Helzberg Diamonds
11.2008 - 07.2011
- Helped customers select products that best fit their personal needs. -Educated customers on product and service offerings. -Addressed customer inquiries and resolve complaints. -Stocked and restocked inventory when shipments were received. -Delivered excellent customer service by greeting and assisting each customer.
Education
Human Health Services -
Canton University
Fashion Design -
IPISA
Skills
- Schedule Management
- Inventory Management
- Work Planning and Prioritization
- Visual design
- Design Rendering
- Space Planning
- Exceptional customer service
- Relationship Building
- Regulatory Compliance
- Complaint resolution
Qualifications Summary
A driven and compassionate person with nine years hands-on experience in fast-paced professional environments. I speak Spanish and English fluently. Accountable and responsible with a strong focus on community relations and staff development. I can adapt to any work environment. I am creative, innovative and I have strong organizational skills.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Home Stlylist
Havenly
03.2022 - 05.2022
Interior Designer
Simply Elegant Interior Design
01.2017 - 03.2019
Assistant Operations Supervisor
Astoria Federal Savings Bank
08.2011 - 02.2015
Assistant Manager/ Office Manager
Helzberg Diamonds
11.2008 - 07.2011
Human Health Services -
Canton University
Fashion Design -
IPISA
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