- Music
- Enjoy hobbies that combine physical activity with outdoor exploration
- I like working with my hands and fixing things
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Gardening
- DIY and Home Improvement
- Attending Events (Concerts, Sports, Ect)
Rossy Mendez
Guest Services
Elizabeth
Summary
Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.
Offering friendly demeanor and genuine interest in making guests feel welcome and valued. Brings aptitude for quickly learning customer service protocols and effective communication techniques. Ready to use and develop interpersonal and problem-solving skills.
Highlight communication, empathy, and patience. Emphasize safety, crowd control, conflict resolution. Provide guest satisfaction, multitasking, fast-paced work.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Guest Service Representative
MetLife Stadium
04.2024 - Current
Delivered exceptional customer service to thousands of guests per event, ensuring a safe, welcoming, and engaging environment. Provided accurate directions, event information, and problem resolution with a calm and professional demeanor. Assisted with crowd control, ticket scanning, seating guidance, and ADA accommodations during large-scale events. Handled guest concerns, complaints, and emergency situations in coordination with security and operations staff. Maintained knowledge of stadium layout, policies, and emergency procedures to effectively guide patrons.
Recognized for positive attitude and ability to diffuse tense situations under pressure.
Education
High School Diploma -
Thomas Jefferson Art Academy
Elizabeth, NJ 05.2001 -
Skills
Guest relations
Guest accommodations
Multitasking
Time management
Problem-solving abilities
Multitasking Abilities
Bilingual
Interests
Timeline
Guest Service Representative
MetLife Stadium
04.2024 - Current
High School Diploma -
Thomas Jefferson Art Academy
05.2001 -
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