Rossy Thompson
Claremore,OK
Summary
Dedicated bilingual professional with a solid background in customer service and operational efficiency. Skilled in cash handling and cross-functional communication, fostering positive experiences for clients and team members alike.
Overview
9
9
years of professional experience
Work History
Process Technician Quality
IC Bus Plant
08.2021 - 12.2025
- Conducted quality checks on finished products to maintain high standards and compliance with specifications.
- Maintained cleanliness and organization of work area, promoting a safe and efficient environment.
- Cross-trained in multiple areas throughout the production floor, helped with assembly, repair and other various positions.
- Provided feedback to assist immediate supervisor on all discrepancies found in all the repair areas.
- Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
Universal Banker
BancFirst
03.2019 - 08.2021
- Assisted customers with account inquiries and transactions, ensuring a positive banking experience.
- Processed deposits and withdrawals efficiently, maintaining accuracy in cash handling.
- Educated clients on banking products and services, enhancing customer engagement.
- Conducted account maintenance tasks, ensuring compliance with banking regulations and standards.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
Assistant Manager
Stage Stores
01.2017 - 02.2019
- Led team to achieve sales goals through effective merchandising strategies.
- Trained and developed staff on customer service best practices.
- Analyzed sales data to identify trends and optimize product placement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted with inventory and cycle counts on freight delivery days.
Sales Associate
Stage Stores
08.2016 - 01.2017
- Exceeded sales targets through effective product knowledge and customer engagement.
- Trained and mentored new associates on sales techniques and store operations.
- Utilized point-of-sale systems efficiently to process transactions accurately and swiftly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Claremore High School
Claremore, OKSkills
- Operational efficiency
- Team Training
- Cash handling proficiency
- Account openings
- Electronic funds transfer
- Quality control analysis
- Cross-functional communication
- Standard operation procedures
- Customer Service
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Process Technician Quality
IC Bus Plant
08.2021 - 12.2025
Universal Banker
BancFirst
03.2019 - 08.2021
Assistant Manager
Stage Stores
01.2017 - 02.2019
Sales Associate
Stage Stores
08.2016 - 01.2017
High School Diploma -
Claremore High School