Roston Loud
Palm Springs,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and/or directions to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banquet Captain
MCGA Hotels
04.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Delegated tasks to staff members to maximize production under tight deadlines.
Bartender/Banquet
Wally’s Desert Turtle Restaurant
12.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
F&B Supervisor, Bartender
Ace Hotel & Swim Club
09.2019 - 01.2022
- Oversaw company safe deposits/withdrawals.
- Supervised 25 employees a shift while ensuring top guest satisfaction.
- Resolved customer complaints involving food or beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Restaurant Manager
Sammy G's Tuscan Grill
09.2017 - 09.2018
- Helped maintain scheduling and task assignments for staff members.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Associate Degree - Applied Arts
KD College Conservatory of Film And Dramatic Arts
Dallas, TexasSkills
- Portion Control
- Staff Leadership
- Team Member Development
- Banquet setup
- Food safety knowledge
- Attention to detail
- Customer service
Certification
Food Handler's Card, Serv-Safe Certified, ABC Certified
Timeline
Banquet Captain
MCGA Hotels
04.2022 - Current
Bartender/Banquet
Wally’s Desert Turtle Restaurant
12.2019 - Current
F&B Supervisor, Bartender
Ace Hotel & Swim Club
09.2019 - 01.2022
Restaurant Manager
Sammy G's Tuscan Grill
09.2017 - 09.2018
Associate Degree - Applied Arts
KD College Conservatory of Film And Dramatic Arts
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