Hi, I’m
Rosween Bonifacio
San Jose,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
years of professional experience
Work History
Covenant CareMountain View, CA
Activities Assistant
01.2020 - 06.2023
Job overview
- Assisted in the development of activity plans for residents on a weekly basis.
- Organized and implemented activities to meet the individual needs of each resident.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Maintained records of all activity participation.
- Encouraged residents to participate in leisure activities according to their abilities.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
William Sonoma Inc - Pottery BarnLos Gatos, California
Assistant Manager
10.2019 - 01.2020
Job overview
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Helped facilitate store closing with sending out remaining inventory to other stores
Off Broadway Shoes WarehouseMilpitas, California
Assistant Manager
03.2018 - 04.2019
Job overview
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
Kohls CorpFremont, California
Sales Supervisor
10.2016 - 07.2017
Job overview
- Developed and implemented sales strategies to increase customer base.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
- Planned and coordinated staff training sessions for new and existing employees.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Managed inventory levels at store locations according to corporate guidelines.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Adjusted the department displays depending on the levels of inventory within the department
Education
James Lick High School, San Jose, CA
High School Diploma
06-1993
Evergreen Valley College, San Jose, CA
Some College (No Degree) from General Ed
Skills
- Program Development
- Negotiation
- Senior activities experience
- Family relationship development
- Relationship Building
- Group facilitation
- Schedule Coordination
- Inventory ordering
- Customer Service
Timeline
Activities Assistant
Covenant Care
01.2020 - 06.2023
Assistant Manager
William Sonoma Inc - Pottery Barn
10.2019 - 01.2020
Assistant Manager
Off Broadway Shoes Warehouse
03.2018 - 04.2019
Sales Supervisor
Kohls Corp
10.2016 - 07.2017
James Lick High School
High School Diploma
Evergreen Valley College
Some College (No Degree) from General Ed
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