Roswitha Alverdes
Seattle,WA
Summary
Dedicated customer service professional with extensive experience in retail, cash handling, and customer support. Proficient in POS systems and skilled at efficiently resolving customer issues to ensure a positive shopping experience. Proven ability to thrive both independently and collaboratively in fast-paced environments, complemented by strong communication skills. Bilingual in English and German, authorized to work in the US for any employer, ready to contribute to team success and enhance customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Cashier
Walgreens Boots Alliance
01.2024 - Current
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Trained new employees on operating cash registers effectively
- Maintained confidentiality of sensitive financial information during transactions
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Customer Service Representative
Jays Cleaners
11.2021 - 08.2023
- Key holder, responsible for closing store
- Politely assist customers in person and via phone
- Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Used to working independently and with minimal supervision
- Cash handling
- Developed reputation as an efficient service provider with high accuracy
- Accurately documented, researched and resolved customer service issues
Customer Service Manager
Hollyway Cleaners
03.2016 - 06.2021
- Key holder, responsible for opening and closing store
- Politely assist customers in person and via phone and SMS
- Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Used to working independently and with minimal supervision
- Accurately documented, researched and resolved customer service issues
- Managed customer calls effectively and efficiently in a complex and fast paced environment
- Built long-term customer relationships and advised customers on promotions
- Developed reputation as an efficient service provider with high accuracy
- Operated a POS system (Compass and SPOT) to itemize, mark-in and complete orders
- Cash handling
- Sort laundry and dry cleaning by cleaning method and due dates
- Set customers up for pick-up and delivery and add to delivery route
Customer Service Representative
Imperial Cleaners
02.2014 - 10.2015
- Cash handling
- Sort laundry and dry cleaning by cleaning method and due dates
- Mark in and keep accurate records of all clothing to be processed
- Politely assist customers in person and via phone
- Ensured superior customer service experience by addressing customer concerns
Sales Associate
Cost Plus World Market
11.2011 - 01.2012
- Assist customers with requests in store and on the phone
- Welcoming customers into the store
- Promoting special sales, offers and awareness of store loyalty program
- Accepting and processing orders, operate the POS register and resolve returns issues
- Recommending related products to increase customers' options and enrich the shopping experience
- Entering sales data and customer data into the company database
Education
High school diploma - English, Bookkeeping, Economics
Realschule
MeitingenSkills
- POS SPOT
- Cash management
- Basic math
- English
- Customer service
- Bilingual
- Phone etiquette
- Communication skills
- POS
- Retail sales
- Cash handling
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
Certification
- Driver's License
- Pharmacy Assistent License
Languages
English - Fluent
German - Expert
Timeline
Customer Service Representative/Cashier
Walgreens Boots Alliance
01.2024 - Current
Customer Service Representative
Jays Cleaners
11.2021 - 08.2023
Customer Service Manager
Hollyway Cleaners
03.2016 - 06.2021
Customer Service Representative
Imperial Cleaners
02.2014 - 10.2015
Sales Associate
Cost Plus World Market
11.2011 - 01.2012
High school diploma - English, Bookkeeping, Economics
Realschule