Roswitha McIntyre
Ypsilanti,USA
Summary
Dedicated and detail-oriented Patient Care Tech with extensive experience in patient care, administrative support, and clinical procedures within a multi-specialty healthcare environment. Proven ability to coordinate patient intake, assist with diagnostic procedures, and maintain efficient office operations. BLS certified with a strong commitment to providing high-quality patient care and support to medical staff.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Care Tech, 2 North Front, PCU/Trauma & Surgical Unit
Trinity Health Ann Arbor
02.2022 - Current
- Provide comprehensive bedside care to patients in the Progressive Care Unit, ensuring comfort and safety.
- Assist nursing staff with daily patient care activities, including hygiene, mobility, and monitoring vital signs.
- Conduct specimen collection and IV placement as needed.
- Provide appropriate emotional support to patients and families.
- Maintain accurate documentation in patient charts.
- Operate medical equipment and monitor patient observations.
Medical Assistant
Michigan Medicine
01.2021 - 11.2021
- Collaborated in a multi-specialty clinic, assisting in various areas including primary care, endocrinology, and psychiatry.
- Coordinated patient intake and triage, ensuring timely and accurate pre-charting before appointments.
- Assisted with diagnostic procedures, including obtaining specimens, taking vital signs, and performing various tests (e.g., EKGs, immunizations).
- Provided diabetic foot and wound care, and managed blood glucose meter data entry into patient charts.
- Supported check-in/check-out processes and rescheduled clinics as needed.
Patient Service Associate
Michigan Medicine
01.2011 - 10.2020
- Scheduled appointments for new and returning patients, maintaining updated schedules based on staff availability.
- Collected payments and generated deposits in accordance with Michigan Medicine standards.
- Facilitated insurance authorizations and patient referrals through effective communication with insurance companies.
- Developed a training checklist system to enhance employee onboarding and efficiency.
Patient Service Assistant
Michigan Medicine
01.2007 - 01.2011
- Provided check-in and check-out services, ensuring accurate patient demographics and insurance information.
- Managed appointment scheduling for evaluations, follow-ups, and diagnostic studies.
- Handled triage calls and communicated patient status to medical professionals.
Medical Assistant
Michigan Medicine
01.2005 - 01.2007
- Assisted with patient intake, triage, and diagnostic procedures, including vital sign assessments and specimen collection.
- Supported wound care and fluoroscopy operations, while also training new employees on clinic procedures.
- Managed prescription and refill requests and conducted insurance authorizations.
Education
Associate Degree - Nursing
Washtenaw Community College
Ann Arbor, MI05.2026
Associate Degree - Humanities and General Education
Washtenaw Community College
Ann Arbor, MI12.1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking
Certification
Ross Medical Education Center, Ypsilanti, MI, Medical Assistant Certification, 01/00
Timeline
Patient Care Tech, 2 North Front, PCU/Trauma & Surgical Unit
Trinity Health Ann Arbor
02.2022 - Current
Medical Assistant
Michigan Medicine
01.2021 - 11.2021
Patient Service Associate
Michigan Medicine
01.2011 - 10.2020
Patient Service Assistant
Michigan Medicine
01.2007 - 01.2011
Medical Assistant
Michigan Medicine
01.2005 - 01.2007
Associate Degree - Humanities and General Education
Washtenaw Community College
Associate Degree - Nursing
Washtenaw Community College
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