Enthusiastic Bilingual Professional with a past work history in the legal field. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of accuracy, efficiency, and training in Corporate Compliance, Regulatory Compliance, Quality Assurance, and Internal Audits. Motivated to learn and grow. Offering excellent judgment. Experienced in translating documents and books for business and non-profit organizations. Attentive to details in original documents and thorough in proofreading finished work. Dedicated to maintaining original voice and intent with optimal word choice, skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand. Resourceful Specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes to drive success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Work History
Marketing Compliance Specialist
Norvax LLC/Gohealth
06.2022 - Current
Manage submission of marketing materials to carriers for review, revision, finalization, and preparation for filing with CMS.
Maintain a log of each carrier’s review process, including timing, specific documentation preferences, and communication requirements.
Handle intake of partner and 3rd party marketing materials for legal review.
Work with internal and external marketing professionals to ensure compliant materials are used for marketing efforts.
Assist in due diligence assessments of potential and current partners.
Become familiar with and function as a resource on applicable laws, regulations, policies, and procedures as assigned.
Assisted with and maintained documentation oversight of all marketing materials used.
Compliance Analyst
Norvax, LLC
Charlotte, NC
10.2021 - 06.2022
Stayed current with the latest changes to applicable regulatory standards and company procedures.
Applied knowledge of Medicare Federal Regulations to complete more than 1,200 accurate compliance investigations.
Responsible for the Inbox and assigning the complaints to the team.
Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
Kept informed regarding pending industry changes, trends, or best practices.
Entered into record-keeping systems appropriate data needed.
Updated databases and produced reports outlining the results of investigations.
Translated into Spanish documents to support the Bilingual Quality Assurance Team.
Investigated Carriers and CMS's complaints.
Supported Team Sales and QA Managers on compliance-related issues.
QA Analyst Auditor
GoHealth
Charlotte, NC
09.2020 - 06.2021
Completed Internal audits for attesting to the accuracy of Quality Assurance Analysts.
Responsible for answering questions in Quality Chat.
Completed internal Disputes.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or deficiencies.
Provided statistical reports for leadership team and quality improvement programs.
Administered internal quality audits and assessed results to inform corrective action measures, and help Quality Analysts meet and exceed quality standards and reduce compliance risks.
Participated in departmental meetings to establish short- and long-term strategies.
Collaborated with management in a liaison program to provide training to Sales Agents on improved processes and assisted with the creation and maintenance of quality training.
Collaborated with the Compliance Department to Complete Spanish Speaker consumers' Complaints.
Translated into Spanish different documents to post on the Company Webpage (Disclaimers, Disclosure, Call Flow, Scorecard, and definitions )
Quality Analyst
GoHealth
Charlotte , NC
02.2020 - 09.2020
Responsible for attesting to the Quality of the customer services provided by Sales Agents.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or deficiencies.
Provided statistical reports for leadership team and quality improvement programs.
Participated in departmental meetings to establish short- and long-term strategies.
Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
Bilingual Insurance Sales Agent
GoHealth
Charlotte , NC
09.2019 - 02.2020
Handled outbound and inbound calls related to qualifying individuals interested in purchasing health insurance coverage.
Explained advantages, features, and disadvantages of various policies to promote the sale of plans.
Remained impartial in order to advise clients based on circumstances.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Provided linguistic support to other Agents with Spanish-speaking customers.
Freelance Translator
Jonh Dereck Minestries
Charlotte, NC
03.2017 - 11.2018
Listened to recordings and translated.
Translated documents and books.
Updated existing translations to meet contemporary trends in communication.
Conferred with subject matter experts and other colleagues to establish a precise understanding of specialized concepts.
Attorney at Law
Brito-Brito & Associate Law Firm
San Felipe-Yaracuy, Venezuela
03.2010 - 08.2016
Developed strategies to resolve cases in the client's best interest.
Filed timely case pleadings to meet firm deadlines.
Advocated for clients before court in oral argument by presenting facts and evidence in most favorable light.
Interviewed witnesses and gathered public record research relevant to each case.
Contracted as freelance researcher and reviewer for corporate law firms.
Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for the presentation of cases.
Assessed cases for probable outcomes by researching black letter law and other legal authority, comparing fact patterns to those of precedential cases.
Proposed requests for admission and requests for production of documents.
Minimized risk exposure through careful advice on business operations and strategic plans.
Attended hearings as representative of corporate entities and firm clients.
Provided legal advice to a variety of small and mid-sized businesses involved in multiple types of litigation.
Analyzed probable outcomes of cases using knowledge of legal precedents.
Worked with management and staff to resolve pre-litigation disputes.
Conducted settlement negotiations and trial
Researched, wrote and filed motions, writs and briefs for each case.
Communicated with clients and collected information to research cases and prepare settlement offers.
Apprised clients of potential risks and costs associated with each course of action.
Researched and wrote contracts, agreements, and proposals.
Questioned and cross-examined witnesses throughout the course of trials.
Interpreted laws, rulings, and regulations for individuals and businesses.
Explained available courses of action and possible repercussions of cases to clients.
Drafted motions, petitions, and waivers.
Advised clients on legal matters such as Labor Law, Union Law, and Occupational.
Overview
15
15
years of professional experience
1
1
Certification
Education
M.D. - Labor Law
Santa Maria University
Caracas-Venezuela
1993
L.L.B Law Degree -
Santa Maria University
Caracas-Venezuela
1991
Paralegal Certificate - Law
UHC Chapel Hill
NC
10.2018
Skills
Corporate Compliance
Marketing Compliance
Regulatory Compliance
Medicare Regulation
Compliance Monitoring
Internal Auditing
Investigations expertise
Corrective Actions
Research proficiency
Training delivery
Documentation Review
Training delivery
Investigations expertise
Strong attention to detail
Ability to work independently and with team
Microsoft Office/Outlook
Bilingual Spanish/English
Reliability
Teamwork and Collaboration
Adaptability and Flexibility
Certification
• Health and Life Insurance License. US 2019
• Employment Law Fundamentals.University of North Carolina.Continuing Education. Charlotte. 2017
• Workers’ Compensation. University of North Carolina. Continuing Education. CHARLOTTE. 2017.
• Legal Nurse Consulting. University of North Carolina. Continuing Education.CHARLOTTE. 2017.
Timeline
Marketing Compliance Specialist
Norvax LLC/Gohealth
06.2022 - Current
Compliance Analyst
Norvax, LLC
10.2021 - 06.2022
QA Analyst Auditor
GoHealth
09.2020 - 06.2021
Quality Analyst
GoHealth
02.2020 - 09.2020
Bilingual Insurance Sales Agent
GoHealth
09.2019 - 02.2020
Freelance Translator
Jonh Dereck Minestries
03.2017 - 11.2018
Attorney at Law
Brito-Brito & Associate Law Firm
03.2010 - 08.2016
M.D. - Labor Law
Santa Maria University
L.L.B Law Degree -
Santa Maria University
Paralegal Certificate - Law
UHC Chapel Hill
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