Rosy Lopez
Oxnard,CA
Summary
Skilled team player, Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Shared Practices LLC
Scottsdale, AZ
01.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing timely, accurate information on products and services.
- Trained new team members on operational procedures and customer service best practices.
- Developed streamlined processes for handling service requests, improving response time significantly.
- Scheduling appointments remotely.
Front office personnel
Children's Choice Pediatric Dental Care
Oxnard, CA
09.2017 - 11.2021
- Completed assigned tasks with little or no supervision.
- Maintained good working relationship with co-workers and management.
- Kept work area organized and clutter-free.
- Monitored dentist schedules and coordinated patient appointments.
- Supported billing department by posting receivables, sending insurance claims, following up on outstanding account balances, and coordinating invoice mailing.
- Assisted patients in completing required paperwork, including insurance information and financial arrangements.
- Managed billing functions, including fee collection, invoice generation, and transaction posting.
- Maintained patient charts and filing systems, locating and pulling charts for daily appointments.
- Greeted patients and visitors and managed patients in order of appointment time.
- Received incoming calls, answered questions, and scheduled patient appointments.
- Kept anxious patients calm by explaining upcoming procedures and answering questions.
- Scanned reports, patient consent forms, and chart forms into patient record.
- Made appointments for patients on medical office software, contacted insurance companies on behalf of patients for approvals, and processed co-payments.
- Used Open Dental regularly to compile records, produce reports and create correspondence meeting day-to-day needs of busy pediatric dental office.
- Prepared for next day's patients by pulling charts / auditing charts and making confirmation calls.
- Go over dental treatment with parents/patients that dentist recommended.
- Dental terminology.
- Delivered an excellent service experience with friendly, compassionate, and helpful demeanor.
- Monitored insurance claims and coordinated efficient processing.
Assistant Manager
Papa John's pizza
Oxnard, CA
03.2014 - 10.2017
- Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store.
- Ensured all customers received friendly, quick, and efficient service.
- Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.
- Greeted all customers and provided prompt and friendly service.
- Processed cash register transactions by inputting product costs and giving back change.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Ordered, stocked, and rotated dough.
- Restocked shelves, racks and bins with the latest merchandise in attractive displays.
- Organized and rotated stock in coolers and freezers.
- Inspected products during baking process and preparation, keeping products stored at safe temperatures.
- Prepared common and specialty pizzas correctly to match customer expectations.
- Followed portion control charts and recipe cards to produce quality pizzas in line with cost management standards.
- Batch-prepped new dough each morning to achieve proper rising for daily production.
Cashier
Burger King
Oxnard, CA
06.2012 - 11.2012
- Processed cash register transactions by inputting product costs and giving back change.
- Greeted all customers and provided prompt and friendly service.
Education
Licensed Cosmetologist - Cosmetology
Lu Ross Academy
Ventura, CA01.2014
High School Diploma - Diploma
Frontier High School
Camarillo, CA01.2013
Associate of Arts - Psychology
Oxnard College
Oxnard, CA05-2025
Skills
- Customer service excellence
- Cash handling
- Employee training
- Outbound calling
- Fluent in Spanish and English
- Fast learner
- Conflict resolution
- Document translation
- Client communication
Timeline
Customer Care Representative
Shared Practices LLC
01.2022 - Current
Front office personnel
Children's Choice Pediatric Dental Care
09.2017 - 11.2021
Assistant Manager
Papa John's pizza
03.2014 - 10.2017
Cashier
Burger King
06.2012 - 11.2012
High School Diploma - Diploma
Frontier High School
Licensed Cosmetologist - Cosmetology
Lu Ross Academy
Associate of Arts - Psychology
Oxnard College