Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Timeline
Generic

Rosy Portillo

Fredericksburg,Virginia

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

7-11 Convenience Store
10.2022 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Monitored inventory and ordering merchandise based on demand.
  • Proficient in operating cash registers, processing payments, and handling cash, with zero discrepancies or errors.
  • Weekly audits conducted for store merchandise to keep an accurate count on product.

Office Manager

The Agency, Inc.
03.2018 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.

Education

Certification -The Foundations of Criminal Justice - Criminal Justice

Germanna Community College
Fredericksburg, VA
12.2023

GED -

Germanna Community College
Locust Dale, VA
04.2010

Skills

  • Staff Management
  • Customer Service
  • Administrative Support
  • Inventory Control
  • Data Entry
  • Bookkeeping
  • Billing
  • Office Management
  • Product and Service Knowledge
  • Marketing Knowledge
  • Money Handling
  • Organizational skills

Languages

Spanish
Native or Bilingual

References

  • John Lopes - owner/chief investigator of The Agency, Inc.

(540) 907-9160 (c) 

(540) 785-7180 (w) 


  • Shehzad Hasan - Manager at 7-11 convenience store

(540) 429-0579 (c) 

(540) 786-2927

Certification

Licensed Private Detective for the state of Virginia since 2019.

DCJS #99-645490

Timeline

Assistant Manager

7-11 Convenience Store
10.2022 - Current

Office Manager

The Agency, Inc.
03.2018 - Current

Certification -The Foundations of Criminal Justice - Criminal Justice

Germanna Community College

GED -

Germanna Community College

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Rosy Portillo