Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosybel Landeros

Specialist, Client Support (Controls Team)

Summary

Detail oriented CAS controls specialist, offering 10 years of experience in supporting internal controls, operational risk mitigation, and process improvement in the financial industry. Proven expertise in SOX controls testing, risk remediation tracking, and audit support. Highly organized with experience collaborating with cross-functional teams to ensure regulatory compliance and increased risk management improvement.

Overview

10
10
years of professional experience
4042
4042
years of post-secondary education

Work History

Client Support Specialist-Controls Team

CIBC Private Wealth Management
10.2021 - Current
  • Sole controls specialist for AssetMark (TAMP) accounts where CIBC acts as sub-advisor.
  • Perform daily internal controls including reconciling feeds, resolving trade and funding issues, and managing negative balances.
  • Support risk management through NAR report correction tracking and quality assurance of client letters.
  • Partner with internal audit and compliance functions to support control testing and documentation.

Client Support Specialist – Account Opening Team (10/2021 – 05/2024)

  • Conducted quality assurance reviews for high-volume new account openings ensuring regulatory compliance and accuracy.
  • Supported the SEI platform integration project; led training for new hires and front office personnel.
  • Maintained high attention to detail to mitigate operational risk and improve account onboarding processes.

Sr. Client Service Representative

CIBC Private Wealth Management
03.2019 - 10.2021
  • Supported Relationship Managers by preparing and reviewing legal documents and compliance reports for new investment accounts.
  • Conducted OFAC screening and documentation verification in compliance with FINRA/SEC requirements.
  • Led pilot client services role and developed training protocols that have now been adopted firm-wide.

Teller / Credit Specialist / Underwriter I

JP Morgan Chase
01.2015 - 01.2019
  • Promoted through multiple roles including auto finance underwriter I and credit report analyst.
  • Recognized as a top performer nationally; assisted with ATM servicing and internal audits.
  • Ensured accuracy in credit approval for all clients and supported KYC/AML compliance efforts.

Education

BBA - Finance

UIC
Chicago, IL
06-2023

Associates - Accounting And Business Management

Joliet Junior College
Joliet, IL
05-2018

Skills

  • Strong Communication Skills
  • Internal Controls Testing
  • SOX Compliance
  • Risk Remediation
  • Audit Support
  • Process/Procedure Improvement
  • Issue Management
  • Compliance Monitoring
  • Microsoft Excel (Advanced), PowerPoint, Word
  • Bilingual: English and Spanish

Timeline

Client Support Specialist-Controls Team

CIBC Private Wealth Management
10.2021 - Current

Sr. Client Service Representative

CIBC Private Wealth Management
03.2019 - 10.2021

Teller / Credit Specialist / Underwriter I

JP Morgan Chase
01.2015 - 01.2019

BBA - Finance

UIC

Associates - Accounting And Business Management

Joliet Junior College
Rosybel LanderosSpecialist, Client Support (Controls Team)