Focused Technical Manager adept at planning, directing and maintaining continuous operations in various departments. Brings 16years of valuable expertise to forward company objectives. Demonstrated expertise in all phases of IT solution delivery while working with a broad range of technologies in Insurance and Pharmaceutical domain. Currently working as a Project Manager for a team which builds APIs for a major Insurance company for their Group Insurance projects. Identifying and managing project risks, issues, dependencies and removing impediments for the team to enable successful delivery. Certified SAFe Product Owner/Product Manager (POPM) and SAFe 6 Scrum Master. Expertise in Incident Management, Process Management and Business Continuation portfolios. Worked in various roles including that of Product Manager, Portfolio/Project Manager, Scrum Master, RSM (Responsible Resource Manager), Onsite Lead, Project Lead/Tech Lead, Senior Developer, Programmer. Extensive knowledge and experience in leading and managing support projects for both Insurance and Health Care domains. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Talented professional considered knowledgeable leader and dedicated problem solver. Attentive to detail with experience in coordinating projects, programs and improvements. Experience in Managing and successfully implementing US Data Center Move project for Group Insurance domain for leading Insurance company. Adept in various Delivery models, have in-depth knowledge of Software Processes and cloud offerings & adoption frameworks from AWS. Expertise in agile, scaled agile and waterfall project management methodologies along with dev-ops principals and tools with superior record of delivering simultaneous large-scale, mission-critical programs on time and within budget with impressive results. Outstanding relationship builder, skilled at quickly gaining and maintaining the trust and respect of a diverse group of stakeholders. Proven track record of effectively negotiating and collaborating across cross functional teams and organizations, communicating, and presenting to senior leaders & executives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager for Group Insurance Projects
IBM
04.2024 - Current
Successfully managing multiple projects for building and integration of APIs for clients of a major Insurance company.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Coordinating with cross-functional teams to resolve project issues and mitigate risks.
Monitoring project performance to identify areas of improvement and make adjustments.
Coordinating cross-functional teams and resolving conflicts, maintaining a positive work environment throughout the project lifecycle.
Established effective communication among team members for enhanced collaboration and successful project completion.
Monitoring progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Identified plans and resources required to meet project goals and objectives.
Collaborating closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Providing detailed project status updates to stakeholders and executive management.
Managing risk assessments and implementing mitigation strategies to minimize potential issues during project execution.
Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Preparing detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Drafted project reports to identify successful outcomes, insights and future recommendations.
Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
Implementing continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.
Monitoring project progress, identifying risks and took corrective action as needed.
Tracking project and team member performance closely to quickly intervene in mistakes or delays.
Maintained open communication by presenting regular updates on project status to customers.
Facilitating change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
Analyzed project performance data to identify areas of improvement.
Verifying quality of deliverables and conformance to specifications before submitting to clients.
Technical Manager for Retirement Projects
IBM
08.2021 - 04.2024
Working with a Leading Insurance Company as a Product Manager/Technical Scrum Master for a major initiative involving Retirement applications which are used by clients B2B and B2C business along with some other critical applications like CRM (Client Relationship Management), CO (Customer Office), Goal Maker, CTR (Compliance Testing and reporting), GSG (Getting Starter Guide), Income Flex (IFX) and multiple other downstream applications will consume data from these databases/data sources
Designed and implemented the Configuration Management Database (CMDB) within ServiceNow, while migrating from Remedy ensuring compliance with SACM process requirements and achieving a 95% accuracy rate in configuration data
Extensive hands-on experience in Service Now platforms
Proficient with Information Technology Service Management (ITSM) using Service Now on a regular day to day project activities for incident, change management process
Spearheaded Agile delivery teams for major initiatives, ensuring alignment with larger experience platform priorities, resulting in a 15% increase in on-time delivery and a 20% improvement in sprint velocity
Collaborated closely with product managers to articulate and execute product strategy, leading to a 25% reduction in time-to-market for new experiences and enhancements
Authored and maintained backlog of user stories, serving as a subject matter expert on features and capabilities, resulting in a 30% increase in backlog efficiency and accuracy
Facilitated sprint planning sessions with stakeholder groups, driving alignment and visibility on feature prioritization, resulting in a 20% increase in stakeholder satisfaction with sprint outcomes
Managed concurrent projects in a fast-paced environment, ensuring adherence to product roadmap and enterprise strategic themes, achieving a 95% adherence rate and exceeding project delivery expectations
Extensive knowledge and implementation in Splunk and Dynatrace
Proficient in working with JIRA and Kanban boards
Lead and manage the BEAM (Business Enablement and Application Maintenance Support) team of Retirement portfolio which has teams in India and US to ensure smooth delivery of the projects, business continuation and resolve delivery impediments for multiple team members having different roles.
Delivery Manager for Group Insurance Projects
IBM
09.2017 - 11.2020
Ensured stability maintenance and revenue growth for Group Insurance projects, managing the US Data Center Move Project, achieving all delivery metrics and exceeding customer satisfaction targets
Delivery Management and client facing Project Manager experience.
Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Maintained open communication by presenting regular updates on project status to customers.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Drafted project reports to identify successful outcomes, insights and future recommendations.
Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
Conducted Program and Portfolio Management duties including strategic planning, managing of deliverables, reporting status to project stakeholders, conducting status meetings and distributing minutes, securing and evaluating assigned resources, technology roadmap, stakeholder engagement, controlling budget constraints, risk identification and mitigation, gathering and finalizing stakeholder requirements ensuring within budget and on-time completion of large size IT programs in addition to the day to day engagement activities with customers ' senior leadership team
Lead multiple operating and delivery model transformations, tailor-made to customer needs helping them standardize IT processes and practices across all vendors
Some examples include Factory Model, Transition from Waterfall to Agile delivery model, Multiyear App Dev delivery model focused on Unit Cost /TCO reduction and portfolio rationalization
Worked on and helped IBM win multiple large deals competing with A-listed IT service & Consulting Organizations
Helped retain competitive edge of IBM in multi-vendor situations amidst strong pressure through exceptional delivery records, metrics, and strong customer relationship management /engagement
Consistently received the best annual performance ratings, growth, multiple rewards, and recognition.
RSM (Responsible Resource Manager)/ Onshore Lead/Sr. Web analyst for Group Insurance
IBM
01.2015 - 09.2017
Managed and coordinated application upgrades, acted as RSM for Windows Projects, and served as an SME for Regulatory Compliance, maintaining schedule, cost, and effort adherence.
Onsite Lead / Senior Business System Analyst
IBM
07.2013 - 01.2015
Led impact analysis and configuration design of change requests for Otsuka, ensuring schedule, cost, and effort adherence, and creating technical documents and business plans and code quality review.
Business Analyst and Onsite Team Lead
IBM
05.2011 - 06.2013
Gathered business requirements, communicated with business and IT customers, and documented high-level and low-level design for Janssen AI Applications.
Sr. Documentum Developer/ Onsite Team Lead
IBM
01.2009 - 06.2013
Led app dev projects for Johnson and Johnson, ensuring code quality/review and change control adherence, contributing to successful design, development, and testing phases.
Java and J2EE Developer
IBM
10.2007 - 01.2009
Contributed to app dev projects for Cigna Health Insurance, ensuring schedule adherence, code quality/review, and quality control.
Education
BTech / Electrical Engineering -
University College of Science and Technology, Calcutta University, India
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC