Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rosy Kamalini Tirkey

Summary

  • Focused Technical Manager adept at planning, directing and maintaining continuous operations in various departments. Brings 16years of valuable expertise to forward company objectives. Demonstrated expertise in all phases of IT solution delivery while working with a broad range of technologies in Insurance and Pharmaceutical domain. Currently working as a Project Manager for a team which builds APIs for a major Insurance company for their Group Insurance projects. Identifying and managing project risks, issues, dependencies and removing impediments for the team to enable successful delivery. Certified SAFe Product Owner/Product Manager (POPM) and SAFe 6 Scrum Master. Expertise in Incident Management, Process Management and Business Continuation portfolios. Worked in various roles including that of Product Manager, Portfolio/Project Manager, Scrum Master, RSM (Responsible Resource Manager), Onsite Lead, Project Lead/Tech Lead, Senior Developer, Programmer. Extensive knowledge and experience in leading and managing support projects for both Insurance and Health Care domains. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Talented professional considered knowledgeable leader and dedicated problem solver. Attentive to detail with experience in coordinating projects, programs and improvements. Experience in Managing and successfully implementing US Data Center Move project for Group Insurance domain for leading Insurance company. Adept in various Delivery models, have in-depth knowledge of Software Processes and cloud offerings & adoption frameworks from AWS. Expertise in agile, scaled agile and waterfall project management methodologies along with dev-ops principals and tools with superior record of delivering simultaneous large-scale, mission-critical programs on time and within budget with impressive results. Outstanding relationship builder, skilled at quickly gaining and maintaining the trust and respect of a diverse group of stakeholders. Proven track record of effectively negotiating and collaborating across cross functional teams and organizations, communicating, and presenting to senior leaders & executives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Project Manager for Group Insurance Projects

IBM
04.2024 - Current
  • Successfully managing multiple projects for building and integration of APIs for clients of a major Insurance company.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Coordinating with cross-functional teams to resolve project issues and mitigate risks.
  • Monitoring project performance to identify areas of improvement and make adjustments.
  • Coordinating cross-functional teams and resolving conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitoring progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Identified plans and resources required to meet project goals and objectives.
  • Collaborating closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Providing detailed project status updates to stakeholders and executive management.
  • Managing risk assessments and implementing mitigation strategies to minimize potential issues during project execution.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Preparing detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Implementing continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.
  • Monitoring project progress, identifying risks and took corrective action as needed.
  • Tracking project and team member performance closely to quickly intervene in mistakes or delays.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Facilitating change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Analyzed project performance data to identify areas of improvement.
  • Verifying quality of deliverables and conformance to specifications before submitting to clients.

Technical Manager for Retirement Projects

IBM
08.2021 - 04.2024
  • Working with a Leading Insurance Company as a Product Manager/Technical Scrum Master for a major initiative involving Retirement applications which are used by clients B2B and B2C business along with some other critical applications like CRM (Client Relationship Management), CO (Customer Office), Goal Maker, CTR (Compliance Testing and reporting), GSG (Getting Starter Guide), Income Flex (IFX) and multiple other downstream applications will consume data from these databases/data sources
  • Designed and implemented the Configuration Management Database (CMDB) within ServiceNow, while migrating from Remedy ensuring compliance with SACM process requirements and achieving a 95% accuracy rate in configuration data
  • Extensive hands-on experience in Service Now platforms
  • Proficient with Information Technology Service Management (ITSM) using Service Now on a regular day to day project activities for incident, change management process
  • Spearheaded Agile delivery teams for major initiatives, ensuring alignment with larger experience platform priorities, resulting in a 15% increase in on-time delivery and a 20% improvement in sprint velocity
  • Collaborated closely with product managers to articulate and execute product strategy, leading to a 25% reduction in time-to-market for new experiences and enhancements
  • Authored and maintained backlog of user stories, serving as a subject matter expert on features and capabilities, resulting in a 30% increase in backlog efficiency and accuracy
  • Facilitated sprint planning sessions with stakeholder groups, driving alignment and visibility on feature prioritization, resulting in a 20% increase in stakeholder satisfaction with sprint outcomes
  • Managed concurrent projects in a fast-paced environment, ensuring adherence to product roadmap and enterprise strategic themes, achieving a 95% adherence rate and exceeding project delivery expectations
  • Extensive knowledge and implementation in Splunk and Dynatrace
  • Proficient in working with JIRA and Kanban boards
  • Lead and manage the BEAM (Business Enablement and Application Maintenance Support) team of Retirement portfolio which has teams in India and US to ensure smooth delivery of the projects, business continuation and resolve delivery impediments for multiple team members having different roles.

Delivery Manager for Group Insurance Projects

IBM
09.2017 - 11.2020
  • Ensured stability maintenance and revenue growth for Group Insurance projects, managing the US Data Center Move Project, achieving all delivery metrics and exceeding customer satisfaction targets
  • Delivery Management and client facing Project Manager experience.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Conducted Program and Portfolio Management duties including strategic planning, managing of deliverables, reporting status to project stakeholders, conducting status meetings and distributing minutes, securing and evaluating assigned resources, technology roadmap, stakeholder engagement, controlling budget constraints, risk identification and mitigation, gathering and finalizing stakeholder requirements ensuring within budget and on-time completion of large size IT programs in addition to the day to day engagement activities with customers ' senior leadership team
  • Lead multiple operating and delivery model transformations, tailor-made to customer needs helping them standardize IT processes and practices across all vendors
  • Some examples include Factory Model, Transition from Waterfall to Agile delivery model, Multiyear App Dev delivery model focused on Unit Cost /TCO reduction and portfolio rationalization
  • Worked on and helped IBM win multiple large deals competing with A-listed IT service & Consulting Organizations
  • Helped retain competitive edge of IBM in multi-vendor situations amidst strong pressure through exceptional delivery records, metrics, and strong customer relationship management /engagement
  • Consistently received the best annual performance ratings, growth, multiple rewards, and recognition.

RSM (Responsible Resource Manager)/ Onshore Lead/Sr. Web analyst for Group Insurance

IBM
01.2015 - 09.2017
  • Managed and coordinated application upgrades, acted as RSM for Windows Projects, and served as an SME for Regulatory Compliance, maintaining schedule, cost, and effort adherence.

Onsite Lead / Senior Business System Analyst

IBM
07.2013 - 01.2015
  • Led impact analysis and configuration design of change requests for Otsuka, ensuring schedule, cost, and effort adherence, and creating technical documents and business plans and code quality review.

Business Analyst and Onsite Team Lead

IBM
05.2011 - 06.2013
  • Gathered business requirements, communicated with business and IT customers, and documented high-level and low-level design for Janssen AI Applications.

Sr. Documentum Developer/ Onsite Team Lead

IBM
01.2009 - 06.2013
  • Led app dev projects for Johnson and Johnson, ensuring code quality/review and change control adherence, contributing to successful design, development, and testing phases.

Java and J2EE Developer

IBM
10.2007 - 01.2009
  • Contributed to app dev projects for Cigna Health Insurance, ensuring schedule adherence, code quality/review, and quality control.

Education

BTech / Electrical Engineering -

University College of Science and Technology, Calcutta University, India
01.2007

Skills

  • E-Com Frameworks/Web Technologies - JAVA/J2EE, WAS 7,8,9, WDK 525 -53 sp6, J2EE, JSP, Java Applets, Java Beans, Java Servlets, Java Swing, JavaScript, Tomcat Web Server, WebLogic, XML, HTML, Java Mail, SOAP, SOA
  • EMC Documentum / Product Suite - Documentum Versions (42 - 65), DA, Webtop, Docbrokers, Content Servers, Documentum Method Servers, Print Server, Workflow Manager, Documentum Workspace
  • Databases - Db2 51, Oracle 9i
  • Verticals – Insurance, Pharmaceuticals
  • Technical Information Skills - Dynatrace, Splunk, APM Wily Introspect
  • Agile Framework Miro, JIRA, Confluence
  • Project Management
  • Project Planning
  • Project planning and development
  • Project Scheduling
  • Risk Management
  • Scope Management
  • Project scope analysis
  • Change Control Processes
  • Team Leadership
  • Team Collaboration
  • Conflict Resolution
  • Customer Relationship Management

Certification


  • · Certified SAFe 6.0 Product Owner/Product Manager (POPM)
  • Certified SAFe 6 Scrum Master.

Timeline

Project Manager for Group Insurance Projects

IBM
04.2024 - Current

Technical Manager for Retirement Projects

IBM
08.2021 - 04.2024

Delivery Manager for Group Insurance Projects

IBM
09.2017 - 11.2020

RSM (Responsible Resource Manager)/ Onshore Lead/Sr. Web analyst for Group Insurance

IBM
01.2015 - 09.2017

Onsite Lead / Senior Business System Analyst

IBM
07.2013 - 01.2015

Business Analyst and Onsite Team Lead

IBM
05.2011 - 06.2013

Sr. Documentum Developer/ Onsite Team Lead

IBM
01.2009 - 06.2013

Java and J2EE Developer

IBM
10.2007 - 01.2009

BTech / Electrical Engineering -

University College of Science and Technology, Calcutta University, India
Rosy Kamalini Tirkey