Rosynira Pires
Office Manager
Brockton,MA
Summary
Dynamic Office Manager with a proven track record at Pires Brothers Auto Repair, excelling in client communication and financial record keeping. Enhanced team efficiency through effective document management and exceptional customer service, contributing to improved workflow and client satisfaction. Skilled in implementing organized systems that streamline operations and support business objectives.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Office Manager
PIRES BROTHERS AUTO REPAIR
09.2024 - Current
- Managed daily office operations by coordinating schedules and communications, resulting in improved team efficiency and workflow.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed and implemented filing systems and processes, enhancing document retrieval speed and organization.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in financial record keeping, maintaining accuracy in invoicing and expense tracking to support budget compliance.
Project Manager/Senior Software Engineer
PwC
06.2023 - 05.2024
- Implemented Agile methodologies to streamline development processes, resulting in improved team collaboration and project outcomes.
- Managed project scope and resources, ensuring alignment with client expectations and successful delivery of key milestones.
- Developed and maintained technical documentation, facilitating knowledge sharing and improving project onboarding processes.
- Utilized advanced programming languages and frameworks to design scalable applications, contributing to the overall success of technology initiatives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Project Manager/Senior Software Developer
Newmind
11.2020 - 06.2023
- Led project planning and execution using Agile methodologies, enhancing team collaboration and project delivery timelines.
- Developed and maintained software applications using .net and C program language, improving system efficiency and user satisfaction.
- Developed and maintained software applications using .net and C program language, improving system efficiency and user satisfaction.
- Facilitated cross-functional communication between development and design teams, ensuring alignment on project objectives and deliverables.
- Implemented version control systems, streamlining code management processes and reducing deployment errors significantly.
Software Developer
Accenture
05.2016 - 02.2020
- Assisted in troubleshooting complex software issues, contributing to increased system uptime and user satisfaction.
- Participated in client meetings to gather requirements and deliver tailored software solutions, strengthening client relationships.
- Documented technical specifications and user guides, ensuring clarity and accessibility for future development efforts.
- Developed software for desktop and mobile operating systems.
- Implemented automated testing frameworks, reducing bugs at launch and ensuring higher quality releases.
Education
Bachelor of Computer Science - Engineering
Instituto Superior De Engenharia De Lisboa
Lisbon, Portugal 05.2001 -
Skills
Client communication
Financial record keeping
Customer service
Document management
Timeline
Office Manager
PIRES BROTHERS AUTO REPAIR
09.2024 - Current
Project Manager/Senior Software Engineer
PwC
06.2023 - 05.2024
Project Manager/Senior Software Developer
Newmind
11.2020 - 06.2023
Software Developer
Accenture
05.2016 - 02.2020
Bachelor of Computer Science - Engineering
Instituto Superior De Engenharia De Lisboa
05.2001 -