Roszena McRae
Clarksville,TN
Summary
Goal-oriented manager with distinguished experience in Senior Living industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
19
19
years of professional experience
Work History
Sales Manager
Talley Hall Event Center
2019.08 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Director
Fieldstone Place Senior Living
2010.03 - 2019.08
- Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
- Boosted profits by keeping the community occupancy above 95% and maintaining a census of 100% for 3 consecutive years
- Solved complex problems to increase sales effectiveness and streamline business direction.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Researched markets and key audiences to increase profits through effective marketing and branding campaigns.
Resident Assistant
Walking Horse Meadows
2005.04 - 2010.03
- Worked in collaboration with family members and staff to create a homelike environment for seniors with and without Alzheimer's/Dementia and encourage Resident involvement in the community
- Assisted residents in preparing for activity and social programs.
- Assisted Residents with activities of daily living and general housekeeping. Personal care service include, but are not limited to, assistance with personal hygiene,bathing dressing, incontinence management
- Maintained clean, safe, and well-organized environment for senior living residents
Education
High School Diploma -
North West High School
Clarksville, TNAssociate of Business Administration - Business Administration And Management
Strayer University
Washington, DC10.2019
Skills
- Pipeline Management
- CRM/Salesforce
- Personable
- Territory Sales Management
- Client Relationship Management
- Detail-oriented
Accomplishments
- Named "Manager of the Year" in 2017-2019
- Retained a 100% occupancy rate for 3 consecutive years of a 105 bed community
- Pre-sold 8 new apartments before they hit the market.
Timeline
Sales Manager
Talley Hall Event Center
2019.08 - Current
Sales Director
Fieldstone Place Senior Living
2010.03 - 2019.08
Resident Assistant
Walking Horse Meadows
2005.04 - 2010.03
High School Diploma -
North West High School
Associate of Business Administration - Business Administration And Management
Strayer University
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