Summary
Overview
Work History
Education
Skills
Timeline
Manager

Rotena Dam

Cranston,RI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Manager

Calvittos Pizza And Bakery
Cranston , RI
07.2013 - Current
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Onboarded new employees with training and new hire documentation.

General Manager

Nami Restaurant
Providence , RI
06.2012 - 07.2013
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Prepared for and executed new menu implementations.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Bar Manager

Bon Asian Bistro
Johnston, RI
05.2010 - 06.2012
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies,
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
  • Increased profits with enhanced inventory oversight and strategic pricing adjustments.
  • Determined business needs by acquiring client feedback for process improvements.
  • Implemented drink prep procedures that significantly reduced wasted stock.

Waitress

Kon Asian Bistro
East Greenwich, RI
05.2007 - 07.2011
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

Education

Classical High School
Providence, RI

Nursing Assistant

CCRI
Lincoln, RI
09.2010

Skills

  • Employee Coaching and Motivation
  • Scheduling and Coordinating
  • Managing Employee Relations
  • Strategic Planning
  • Overseeing Employees
  • Managing Files and Records

Timeline

Manager

Calvittos Pizza And Bakery
07.2013 - Current

General Manager

Nami Restaurant
06.2012 - 07.2013

Bar Manager

Bon Asian Bistro
05.2010 - 06.2012

Waitress

Kon Asian Bistro
05.2007 - 07.2011

Classical High School

Nursing Assistant

CCRI

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