Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Rotering

New Ulm,MN

Summary

Dynamic leader skilled in executive support and team management for streamlined business operations. Reputation for delivering top-notch client service and fostering collaborative work environments. Goal-oriented professional seeking to leverage strong work ethic, adaptability, and exceptional interpersonal skills into challenging opportunities. Known for excelling in unsupervised roles and rapidly acquiring new expertise.

Overview

13
13
years of professional experience

Work History

Sr Branch Office Administrator

Edward Jones
New Ulm, MN
02.2020 - Current
  • Automated office operations by managing client correspondence and data communications.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Proposed internal and external ideas and initiatives to help promote general awareness of company brand.
  • Wrote, proofed and edited content in accordance with established brand guidelines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Planned and completed group projects, working smoothly with others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Office Manager

KNUJ Radio/Ingstad Media
New Ulm, MN
07.2016 - 02.2020
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office budget to handle inventory, postage and vendor services.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Used judgment and initiative in handling confidential matters and requests.
  • Delegated work to staff, setting priorities and goals.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Updated and input route information into computer system on daily basis.
  • Identified opportunities to reduce cost and improve productivity.
  • Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
  • Maintained company websites updating with new products and corporate announcements as necessary.
  • Generated digital image files for use in digital and traditional printing.
  • Produced projects for advertising and informational purposes.
  • Coded invoices and other records to maintain organized and accurate records.
  • Handled high-volume invoice processing with minimal supervision.
  • Interfaced and responded to inquiries to correct accounts payable discrepancies.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
  • Addressed month-end closing functions for detailed reporting.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Participated in strategy development meetings, coordinating key alliances, advertising strategies and brand recognition initiatives.

Executive Director

Brown Co Habitat for Humanity
New Ulm, MN
08.2011 - 07.2016
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
  • Promoted public awareness of mission through outreach, advocacy and online presence.
  • Delivered speeches and attended industry conferences to promote chapter image and engage with stakeholders.
  • Assessed potential collaboration opportunities to enhance organizational value and improve efficiency.
  • Informed board and committee about trends, issues and activities to facilitate policy-making.
  • Hired, trained, and mentored 1 AmeriCorps VISTA staff member to maximize productivity.
  • Tracked grant opportunities, deadline dates and required materials.
  • Drafted, assessed and corrected high-quality proposals to pursue grants, donations and contracts.
  • Completed grant applications with supporting documentation to secure funding proposals, grant application narratives and budgets to finalize with development prior to submittal.
  • Created key messaging, concept notes and supporting information to compel engagement.
  • Delivered high-quality communications materials and tactics to create emotional connections with target audiences.
  • Prepared and edited newsletters, reports and memos to appeal to diverse audiences.
  • Responded to requests for information from media or designated spokesperson or information source.
  • Posted and updated content on company's website and social media outlets.
  • Wrote press releases or other media communications to promote clients.

Education

Bachelor of Science - Communications/Public Relations

Minnesota State University - Mankato
Mankato, MN
07-2007

Skills

  • Fundraising and Public Relations
  • Communication
  • Meeting Coordination
  • Event Coordination
  • Client Engagement
  • Expense Reporting
  • Scheduling
  • Administrative Support
  • Business Administration
  • Time Management
  • Performance Improvement
  • Office Management
  • Business Correspondence
  • Strategy Development
  • Public Relations
  • Market Growth
  • Partnership Development
  • Executive Support
  • Leadership
  • Problem Resolution
  • Community Engagement
  • Vendor Partnerships
  • Analytical Skills
  • Client Account Management

Timeline

Sr Branch Office Administrator

Edward Jones
02.2020 - Current

Office Manager

KNUJ Radio/Ingstad Media
07.2016 - 02.2020

Executive Director

Brown Co Habitat for Humanity
08.2011 - 07.2016

Bachelor of Science - Communications/Public Relations

Minnesota State University - Mankato

Similar Profiles

CREATE PROFILE
Sarah Rotering