Rothernea Thach
Malvern,PA
Summary
Highly-qualified Senior Partner successful at keeping management accountable, improving communication and assisting with policy improvements. Charismatic leader with a clear and disciplined approach.
Overview
2026
2026
years of professional experience
Work History
Store Manager
North Cycles
01.2021 - Current
- Create promotional strategies via social media showcasing custom motorcycle builds
- Support a team on decision making and empowerment
- Recruited, hired, developed and retained retail talent for the company
- Oversee daily operations, inventory and payroll
Store Manger
Brilliant Nails
9 2017 - 05.2025
- Created strategies to develop and expand existing customer sales
- Managed team of [15] employees concentrated in area
- Worked as a team member to provide the highest level of service to customers
- Kept current on market and product trends to effectively answer customer questions
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Answered customers’ questions and addressed problems and complaints in person and via phone
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Recognize team for achieving brand and performance goals
- Consulted with customers on the latest styles and trends
- Recruited, hired, developed and retained retail talent for the company
Sales Associate / Parts
Philadelphia Cycle Center
06.2014 - 9 2017
- Provided expert product and service information
- Replenished floor stock and processed shipments to ensure product availability for customers
- Completed purchases with cash, credit and debit payment methods
- Solicited referrals from satisfied clients
- Listened to customer needs and preferences to provide accurate advice
- Maintained up-to-date knowledge of customer buying habits
- Guided customers in choosing items that reflected personal style and shape
- Worked flexible schedule to accommodate changing customer levels
- Trained all new sales employees on effective techniques
- Answered incoming telephone calls with professional and knowledgeable responses
- Explained information about the quality, value and style of products to Influence customer buying decisions
Education
Associate of Arts - Business Management
University of Phoenix
Philadelphia05-2009
High School Diploma -
Jules E. Mastbaum
Philadelphia, PA2006
Skills
- Strategic and creative
- Excellent communication skills
- Passionate and self-disciplined
- Social media savvy
- Resilient and goal oriented
- Customer Centric Approach
- Good natured and empathetic
Education and Training
United States
Languages
Cambodian
Native or Bilingual
Spanish
Limited Working
Timeline
Store Manager
North Cycles
01.2021 - Current
Sales Associate / Parts
Philadelphia Cycle Center
06.2014 - 9 2017
Store Manger
Brilliant Nails
9 2017 - 05.2025
Associate of Arts - Business Management
University of Phoenix
High School Diploma -
Jules E. Mastbaum
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