Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rothman Valencia Osorno

Las Vegas

Overview

19
19
years of professional experience

Work History

Restaurant Captain

Crazy About You Restaurant
01.2018 - 10.2023
  • Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
  • Delivered outstanding dining experiences for patrons.
  • Greeted guests, answered questions about menu selections and offered drink pairings.
  • Set tables for basic and specialized services based on reservations.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Restaurant Manager

Asturian Restaurant
02.2010 - 10.2016
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Food Server

Iberojet Cruise
04.2005 - 11.2009
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.

Education

Associate of Arts - Foreign Languages Education

Foreign Languages Institute
La Havana, Cuba
06.1990

Skills

  • Drink Preparation Knowledge
  • Team Training and Development
  • Tableside Service Master
  • Wine Pairing Knowledge
  • Food Safety Standards
  • Guest Relations Management
  • Dining Area Maintenance
  • Table Setting
  • Decision-Making
  • Menu Memorization and Presentation

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Restaurant Captain

Crazy About You Restaurant
01.2018 - 10.2023

Restaurant Manager

Asturian Restaurant
02.2010 - 10.2016

Food Server

Iberojet Cruise
04.2005 - 11.2009

Associate of Arts - Foreign Languages Education

Foreign Languages Institute

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Rothman Valencia Osorno