Rothman Valencia Osorno
Las Vegas
Overview
19
19
years of professional experience
Work History
Restaurant Captain
Crazy About You Restaurant
Miami, FL
01.2018 - 10.2023
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Delivered outstanding dining experiences for patrons.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Set tables for basic and specialized services based on reservations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Manager
Asturian Restaurant
La Havana, Cuba
02.2010 - 10.2016
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
Food Server
Iberojet Cruise
Barcelona, Spain
04.2005 - 11.2009
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
Education
Associate of Arts - Foreign Languages Education
Foreign Languages Institute
La Havana, Cuba06.1990
Skills
- Drink Preparation Knowledge
- Team Training and Development
- Tableside Service Master
- Wine Pairing Knowledge
- Food Safety Standards
- Guest Relations Management
- Dining Area Maintenance
- Table Setting
- Decision-Making
- Menu Memorization and Presentation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant Captain
Crazy About You Restaurant
01.2018 - 10.2023
Restaurant Manager
Asturian Restaurant
02.2010 - 10.2016
Food Server
Iberojet Cruise
04.2005 - 11.2009
Associate of Arts - Foreign Languages Education
Foreign Languages Institute