ROTONDRA L. ROSS
Grand Prairie,Texas
Summary
An adaptable and detail-oriented administrative professional specializing in the healthcare industry with demonstrated expertise in office management, clinic operations, patient relations, meeting, and appointment scheduling, executive support, budgeting, report preparation, and patient care. Collaborates cross-functionally with multiple departments, physicians, patients, and external partners. Strong background in personnel operations, including hiring, employee performance review, job scheduling, training, and disciplinary action. Proven ability to troubleshoot and resolve issues, ensure accuracy and compliance, and consistently provide quality customer service.
Overview
13
13
years of professional experience
Work History
Referral Coordinator
Humana Military
09.2023 - 11.2023
- Processed referral requests from patients, doctors and other health care professionals.
- Assisted with completion of referral forms and verified data accuracy and completion
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
Captioning Assistant
Captel Service Specialists
05.2022 - 09.2022
- Planned, placed and synchronized all captions with dialogues.
- Reviewed and edited drafts prepared by speech recognition software to verify correct, complete and consistent transcription.
- Edited and reviewed captioned reports for clarity, grammar and spelling.
- Used keyboards by typing corrections and other words.
- Generated error-free transcripts with skilled capturing and proofreading.
Clinical Supervisor
Baylor Univ. – Center For Thoracic Surgery
01.2019 - 04.2022
- Established guidelines, policies, and procedures for clinical operations.
- Contributed to team effort in monitoring all clinicians work with quarterly evaluations, and determining personnel actions.
- Completed weekly reports to track clients and services provided to them.
- Reviewed documentation and ensured compliance with regulations.
- Facilitated weekly development meetings to identify strengths and needs and make clinical goals to address need areas.
- Worked with individuals to identify professional goals and make plans to accomplish professional goals.
- Managing employee job performances through annual reviews and supervision.
- Oversaw hiring, job scheduling and assignment, disciplinary actions, and recommendations for raises, promotions, and terminations of staff.
Office Manager
Baylor Univ. - Center For Thoracic Surgery
01.2019 - 04.2022
- Managed employee job performances through annual reviews and supervision.
- Oversaw hiring, job scheduling and assignment, disciplinary actions, and recommendations for raises, promotions, and terminations of administrative office staff.
- Overseeing daily operations in the office and solving any problems that may arise in a timely manner to ensure that customers are not delayed.
Executive Administrative Assistant
Baylor Univ. – Center For Thoracic Surgery
01.2018 - 01.2019
- Managed all travel arrangements, meeting schedules, report and presentation preparation, budget compilation, all representative and distributor contracts, and all written correspondence.
- Transcribed minutes, composing correspondence, performed data entry, and assisted with contracts and accounts payable transactions.
- Managed office, ordered office supplies and maintained office equipment.
- Interacted with all levels of office and field staff with integrity and professionalism.
Administrative Professional
Baylor Univ. – Center For Thoracic Surgery
01.2017 - 01.2018
- Carried out safe and efficient transport of patients and items from nursing stations and rooms to designated testing rooms.
- Interacted with people of all ages requiring varying levels of care.
- Provided emotional support to patients and their families.
- Reinforced pre-procedure preparation instructions.
- Ensured patient received financial clearance from patient accounts.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Front Office Administrator
Baylor Univ. – Thoracic Surgery Center
01.2015 - 01.2017
- Managed office involving organization of confidential paperwork, ordering office supplies, and copying medical charts for employees.
- Managed front desk area with excellent customer service, including phone calls and greeting patients.
- Developed and maintained quality care systems, including creating and improving medical protocols and guidelines in office.
Executive Administrative Assistant
Alcon-Novartis Pharmaceuticals
01.2014 - 01.2015
- Maintained calendar of events through scheduling and arranging meetings with vendors, employees, and other representatives
- Greeted patients and visitors in person and via phone; answered or referred inquiries
- Organized and maintained filing system by sorting or classifying information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
- Prepared and interpreted complex legal documents including motions, briefs, agreements, and legal memoranda.
Front Office Administrator
Pillow Clinic
01.2011 - 01.2014
- Greeted patients and visitors in person and via telephone; answered or referred inquiries.
- Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Kept patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding provider of service delays.
- Protected patients' rights by maintaining confidentiality of personal and financial information.
- Properly handled money through collection of patient copays, new patient fees, and payments on accounts.
- Collected and verified forms of insurance (i.e., Medicaid, Medicare, and private insurance); utilized Allscripts, EMR (EClinical).
Education
A.S - Business Administration
PCCUA
Helena, AR2013
Skills
- Communication efficiency
- Customer Service
- Microsoft Office Suite efficiency
- Allscripts
- EMR (EClinical)
- Unit Leadership
- Patient Education
- Staff Development
- Schedule Management
- Grammar Understanding
- Microsoft Office
- Notetaking and Documentation
- Multi-Line Telephone Operation
- Multi-Line Phone Proficiency
- Insurance Verification
- HIPAA Regulations
- Critical Thinking
Timeline
Referral Coordinator
Humana Military
09.2023 - 11.2023
Captioning Assistant
Captel Service Specialists
05.2022 - 09.2022
Clinical Supervisor
Baylor Univ. – Center For Thoracic Surgery
01.2019 - 04.2022
Office Manager
Baylor Univ. - Center For Thoracic Surgery
01.2019 - 04.2022
Executive Administrative Assistant
Baylor Univ. – Center For Thoracic Surgery
01.2018 - 01.2019
Administrative Professional
Baylor Univ. – Center For Thoracic Surgery
01.2017 - 01.2018
Front Office Administrator
Baylor Univ. – Thoracic Surgery Center
01.2015 - 01.2017
Executive Administrative Assistant
Alcon-Novartis Pharmaceuticals
01.2014 - 01.2015
Front Office Administrator
Pillow Clinic
01.2011 - 01.2014
A.S - Business Administration
PCCUA
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