Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Roubens Benoit

Philadelphia,PA

Summary

Enthusiastic & ambitious technical support specialist, with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires while delivering excellent service on every interaction.

Overview

9
9
years of professional experience

Work History

Customer Support Specialist, Level 2

Procare Software LLC.
01.2021 - Current
  • Deliver excellent customer service and support to end-users via remote connection over the telephone for up to 80% of the workday, while using and operating automated call distribution phone software and Salesforce Service Cloud
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about product usage and services
  • Interact with customers and utilize available resources to identify customer needs and find resolutions
  • Follow standard processes and procedures with the ability to improvise solutions as needed
  • Redirect, identify, or escalate customer cases to appropriate resources per Company guidelines
  • Offer alternative solutions where appropriate with the objective of retaining customer’s business
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with software changes/updates and participate in training as required
  • Punctual, regular, and consistent attendance
  • The phone lines are open from 6 am-9 pm EST (4 am-7 pm MST) and employees will be scheduled a shift within that time frame.

Home Health Aide

Zephoria Homecare LLC
09.2022 - Current
  • Helped patients maintain personal hygiene through bathing, and toileting assistance when necessary for dignity preservation.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

HR Coordinator

Balancing Life and Kids
05.2019 - 01.2021
  • Identified qualified candidates through research on linkedIn an in ATS
  • Scheduled candidate screenings and follow-up interviews
  • Conducted pre-employment background checks for all employees submitting relevant information to HireRight and conducting reference interviews
  • Communicated effectively on the phone, on chat, and/or through email with candidates
  • Collaborate with the central accounts team regarding payroll disbursement to present candidates with a clear understanding of their potential salaries and understand the hiring budget.

Transfer Agent

BNY Mellon Asset Servicing
06.2018 - 05.2019
  • Supports professional and management staff by providing data related to financial transactions, account information and transaction processing to be used in responses to client inquiries on a daily basis
  • Provides basic technical assistance to shareholders and assists in responding to straightforward inquiries and/or errors
  • Assists professional and management staff by responding to phone, email and other inquiries regarding fund information, services and procedures.

Customer Service Representative / ESC Processor

Prudential
09.2016 - 11.2017
  • Confer with customers by telephone to provide information about products or services, update information, cancel accounts, and obtain details of complaints
  • Obtain and examine all relevant information to assess validity of complaints and determine possible causes
  • Compare data with source documents, and re-entered updated data for open and annual enrollments
  • Develop enrollment forms for clients and transferred returned forms into system databases.

Customer Service Representative

Freedom Mortgage
08.2015 - 09.2016
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Assess clients' overall financial situation by reviewing income, assets, debts, and expenses to negotiate payment arrangements on delinquent loans
  • Explain services and policies to clients, such as debt management program rules, the advantages and disadvantages of using services.

Education

Psychology

Chestnut Hill College
Philadelphia, PA
05.2010

High School Diploma -

Cardinal Doughtery High School
6301 N 2nd St, Philadelphia, PA 19126
06.2007

Skills

  • Proficient in Microsoft Excel, Word, & Power Point
  • Data Processing
  • Revising Company SOP
  • Patient Care
  • Personal Hygiene Assistance
  • Feeding Assistance

Personal Information

Willing To Relocate: Anywhere

Timeline

Home Health Aide

Zephoria Homecare LLC
09.2022 - Current

Customer Support Specialist, Level 2

Procare Software LLC.
01.2021 - Current

HR Coordinator

Balancing Life and Kids
05.2019 - 01.2021

Transfer Agent

BNY Mellon Asset Servicing
06.2018 - 05.2019

Customer Service Representative / ESC Processor

Prudential
09.2016 - 11.2017

Customer Service Representative

Freedom Mortgage
08.2015 - 09.2016

Psychology

Chestnut Hill College

High School Diploma -

Cardinal Doughtery High School

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Roubens Benoit