Roubine Deye Desulme

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• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Managed time effectively, prioritizing tasks to meet deadlines and maintain high-quality results.
• Emptied trashcans and transported waste to collection areas.
• Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
• Used time management and efficient cleaning methods to meet deadlines.
• Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

• Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Developed and maintained positive relationships with clients to maximize collections.
• Monitored accounts to verify compliance with payment terms and schedules.
• Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

• Increased guest retention by maintaining a welcoming and organized reception area.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Sorted and delivered mail and packages upon arrival to correct staff members and departments.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Sorted, received, and distributed mail correspondence between departments and personnel.

• Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
• Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
• Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
• Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
• Educated customers about available services, products and bank resources.
• Answered bank phone lines and directed customers to appropriate department to address concerns.
• Collected feedback from customers to help improve service delivery and banking processes.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Trained new personnel regarding company operations, policies and services.